Hello.Thank you for reaching out to us. We apologize for the inconvenience you have encountered with your FoodSaver and we understand your frustration. This is certainly not the experience we wanted you to have.Please contact us directly so that we can assist you further. You can reach out to us directly via our official FoodSaver website's "Contact us" page or through LiveChat. We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.We will be glad to help you.Thank you!FoodSaver Consumer Care

Hello! Thank you for submitting your feedback.We understand that the simplicity of FM2000 might not be the best fit for you. We highly recommend checking our extensive range of product for additional features. We are confident that will find a product that will suit your needs. If you have any more questions, please reach out to us directly via our official FoodSaver "Contact Us" website or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you!FoodSaver Consumer Care

Hello.<br /><br />Thank you for taking the time to post this review. Your feedback is important to us.<br /><br />Please be informed that it is recommended to pre-freeze moist foods for 1-2 hours before vacuum sealing. Excess liquids from moist foods can cause the unit not to vacuum and permanent damage can occur.<br /><br />If the food attempted to vacuum-seal was moist, oily or greasy, the juices can spill liquids that prevent the bag to seal correctly.<br /><br />We hope this information proves helpful, and if you have any more issues or inquiries, kindly contact us directly via our official FoodSaver &#34;Contact Us&#34; website or through LiveChat. <br /><br />We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.<br /><br />Thank you! <br /><br />FoodSaver Consumer Care

Hello!<br /> <br />We are very sorry to hear that you are not satisfied with the product!<br /><br />The units without a roll storage do not need to have a cutter - in that case, the bags and rolls have to be cut manually.<br /><br />If you have any more questions or require any further assistance, please reach out to us via https://www.foodsaver.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.<br /> <br />Thank you!<br /> <br />FoodSaver® Consumer Care