We deeply apologize that your FoodSaver was not working as expected . We pride ourselves on being the best in the business and would like the opportunity to turn this experience around for you. We want to learn more about your situation and what exactly happened. <br /><br />For us to assist you with the issue you are experiencing, please give us a call at 877-777-8042 or send us a direct message via live chat here on the website and allow us to turn this experience around for you. Our representative are available from 9 am to 6 pm Mon to Fri, EST and 9 am to 6 pm Saturday, EST. We look forward to hearing from you!

Hello!<br /> <br />Thanks for reaching out to us! <br /><br />We are terribly sorry to hear about the issue you have encountered with your FoodSaver FM2000.<br /><br />We would like to know more about what have happened with your unit and also help you out with this issue. <br /><br />Please remember that you have a 5 years warranty on your unit, so we will gladly provide you with all the help you may need.<br /> <br />For that reason, please reach out to us directly via our official FoodSaver &#34;Contact Us&#34; website or through LiveChat and we will gladly provide you with support. We’re available Mon.-Fri. 9am -5pm Eastern Time.<br /><br />Thank you and please stay safe!<br />FoodSaver Consumer Care<br />