Hello, thank you for your review, it is the same item. We do stand behind our products. Please feel free to reach out if we can assist: samsclub@abbysonliving.com. - The Abbyson Team

Hello! Thank you for your interest in Abbyson, Makers of the Living Experience. We value your feedback and hope you enjoy this newest addition to your home. We would love to see this product in your home. Please share a photo on Instagram and use the hashtag #AbbysonExperience #Abbyson. In regards to the smell, I would let it breathe and settle since its been boxed. Sincerely, Sabrina

Hello! Thank you for your interest in Abbyson, Makers of the Living Experience. We apologize for this inconvenient experience. Please reach out to our customer service team at (888) 406-0838 or via email: samsclub@abbysonliving.com and provide your order#. An Abbyson customer service representative will respond to your inquiry immediately. Sincerely, Kaitlyn

Hello! Thank you for your interest in Abbyson, Makers of the Living Experience. We apologize for this inconvenient experience. We are currently working on improving the quality. This recliner is high-quality bonded leather upholstery. Bonded leather is match man-made material consisting of bonded leather and vinyl. It is a lower-grade material than the top-grain leather. Please feel free to reach out to our customer service team for any additional questions or concerns, and an Abbyson team member will assist. (888) 406-0838. It’s a beautiful item and we hope you will make the decision to purchase Abbyson. Sincerely, Sabrina

Hi there, We do stand behind our products. If we can assist in any way, please reach out to samsclub@abbysonliving.com

Thank you for reaching out regarding this concern, this is likely a quick fix. We would like to get this resolved as soon as possible. Please reach out to our customer service team at (888) 406-0838 or via email: samsclub@abbysonliving.com and provide your order number. - The Abbyson Team