Good Morning Mrs. Billings, Our apologies for this occurrence since this is absolutely not the experience we'd expect from our Member's Mark wipes which are extensively evaluated to be gentle on sensitive skin. Since we always value our Member's feedback, if you have a moment, please call us at 888-301-0332 so we can learn more and help.

Thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Good Morning Valea, we would like to apologize for your recent negative experience. Since there have been no changes to the wipe fabric or size itself, we would appreciate if you could give us a call at 888-301-0332 to find out more about the case that you purchased.