Good day, We understand how frustrating it can be when things don’t work as expected, especially with a product you were looking forward to using. We're here to support you. This dishwasher model features the Auto Release Dry function, which enhances drying performance by automatically opening the door 1 to 15 minutes before the cycle ends. For more details, please refer to page 34. Additionally, please refer to page 33 under the "Sound" section for instructions on how to mute the dishwasher. User manual: https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf We recommend browsing this link to help determine which steps to take when water leaks occur. Learn more by visiting the hyperlinks. Samsung dishwasher is leaking or has a leakage error code: https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149879817, to help our team pull up your information. Have a great day! Chrystel

Dear Valued Sam's Club Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, don't hesitate to get in touch with our Sam's Club Customer Service department at 1-800-749-5367, Mon - Fri 8:00 AM - 11:00 PM EST, Sat 9:00 AM - 9:00 PM EST, Sun 12:00 PM - 7:00 PM EST. They can answer your question or transfer you to your local store to answer your specific inquiry about the delivery.Have a great day.^Camille