Hi brokeredphone, Thank you for sharing your feedback. We’d love to connect with you and learn more about your experience so far, and share a few helpful options. You can reach us anytime through any of the channels below: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please have reference number 1152656087 ready when you contact us so we can assist you quickly. Samsung truly values your business. Jeffrey Samsung Care

Hi brokeredphone, Using your dishwasher overnight is a great way to save time and keep things quiet, and choosing the right detergent helps too. One of the downloadable options for your unit is the Night cycle, designed for quieter washing. You can use any standard dishwasher detergent with it, just make sure to avoid other types of soap, since they can create too much foam and affect performance. You can check pages 23–25 of the user manual for guidance on how to use detergent properly: https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf If you need further assistance, you can connect with us through any of the options below: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please have reference number 1152572489 ready when you contact us so we can assist you quickly. Samsung truly values your business. Jeffrey Samsung Care

Dear Valued Sam's Club Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, don't hesitate to get in touch with our Sam's Club Customer Service department at 1-800-749-5367, Mon - Fri 8:00 AM - 11:00 PM EST, Sat 9:00 AM - 9:00 PM EST, Sun 12:00 PM - 7:00 PM EST. They can answer your question or transfer you to your local store to answer your specific inquiry about the delivery.Have a great day.^Camille