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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,401 ratings1,537 reviews
  1. 5 stars70% (2,369)
  2. 4 stars12% (420)
  3. 3 stars6% (212)
  4. 2 stars4% (127)
  5. 1 star8% (273)

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Showing 431-440 of 1,537 reviews
Feb 20, 2024
John
3 out of 5 stars review

Verified Purchase

ZZZ

While it’s described as medium firm, it is actually very soft. That said, it is also quite comfortable. So for the price it was a good purchase but I’d remove the word firm from the definition. Longevity?

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Aug 10, 2021
Mrs Macca
4 out of 5 stars review

Verified Purchase

Nice mattress

Nice mattress. Bought for my son and his initial reaction was “Will it flatten out?” And then “it’s too soft” but it turned out perfect. He’s very happy.

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Aug 18, 2023
Kathy H
1 out of 5 stars review

Verified Purchase

Terrible mattress

The mattress is so soft that when you sit on it the ends raise up and it sinks about 6 inches where you’re sitting. Worst mattress I’ve ever owned. I wouldn’t recommend the mattress.

Helpful?3EZQ70BELA8J13600518415
reply from Member's Mark

We're sorry to learn you are unhappy with your mattress, Kathy. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Sep 7, 2023
VB Kev
5 out of 5 stars review

Verified Purchase

Extra good sleepy time

The mattress is cooler than my last one. I immediately slept better from day one. Also bought online cheaper than the store. Free shipping. Will buy again without hesitation.

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Apr 17, 2024
NancyT
5 out of 5 stars review

Verified Purchase

Very comfortable mattress

Very comfortable mattress. This is on an antique 4 poster bed which has never been comfortable, but it is now! I am quite impressed and happy to have this now in our guest bedroom.

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Feb 18, 2026
Trenise
5 out of 5 stars review

Good Mattress!

I brought this mattress for my son to replace his old mattress. This mattress is perfect for him! I slept on it as well. Very comfortable and does not dip like some of the reviews stated.

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Jul 16, 2025
NickInAr
3 out of 5 stars review

Not for me

Bought this to replace a Serta Memory Foam, but it is not cutting it for me. I'm a small woman and already feeling an indentation just a few months in. We bought the medium, but I now I'm afraid to try the firm

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Dec 31, 2020
RR
3 out of 5 stars review

Question on the bed frame

I ordered Hotel queen mattress and the size is bigger than the box spring and the queen frame I have. Now wondering what frame I need for this thing, otherwise I have to return and reorder the traditional queen

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Nov 22, 2024
Wanda
1 out of 5 stars review

Soft not medium

This mattress is not medium. It's pretty soft and has no support. May be a decent mattress for a child or teen but a grown adult, no. I do not recommend.

Helpful?3EZQ70BELA8J13600518415
reply from Member's Mark Team

We're sorry the mattress wasn't right for you, Wanda. Please contact Member Support at (888) 301-0332 and they can assist you with an exchange or return.

Dec 13, 2025
JEAN
1 out of 5 stars review

Waste of money

I ordered a queen firm mattress and it is not firm at all and has not inflated properly and it’s been up for three days. I am very disappointed. It is saggy and lumpy and looks like I have had it for 16 years instead of three days.

Helpful?3EZQ70BELA8J13600518415