Skip to Main Content
Sams Club
Sams Club
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,330 ratings1,512 reviews
  1. 5 stars70% (2,315)
  2. 4 stars12% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (266)

Member photos

  • +79 images
Sort by |
Showing 11-20 of 1,512 reviews
Jun 23, 2025
JMS
5 out of 5 stars review

Verified Purchase

Great for guest room

We got this for a spare room and guests have said it is very comfortable. It was super easy to get home in my car and bring up to a small second floor bedroom.

Helpful?2P0LE98T4IU013600518415
May 8, 2026
Anonymous
5 out of 5 stars review

Verified Purchase

Well worth the money!

I have had a bad bad for years. I bought this bed from her daughter several years ago and slept down at once and had the best night sleep. When I needed a new bed I knew I was gonna buy this one.

Helpful?2P0LE98T4IU013600518415
Sep 16, 2024
Kim B
1 out of 5 stars review

Verified Purchase

Entirely mislabeled on firmness

This mattress was labeled "Medium- Firm", which is the firmness I was looking for. Not only is it not firm at all, it feels like a soft mattress!! It's as though it got mixed up and thrown in the wrong box... terrible. I'm trying to make it work because I got rid of the packaging and can't take it back, but it's awful to not get a good night's sleep. I gave it one star instead of zero because I appreciated the convenience of being able to transport it without a truck. But I've regretted this purchase every night and morning. Buyer beware!

Helpful?2P0LE98T4IU013600518415
reply from Member's Mark Team

It can take a few days of expansion and use for the mattress to settle into its final firmness, Kim. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Oct 29, 2025
Kat
5 out of 5 stars review

Verified Purchase

Great mattress

this mattress is high-quality and extremely comfortable and a great price. I even got up to the register and it was another $75 off as I could not believe it! I have a nectar mattress at home which I absolutely love but the quality of this is very comparable! For a third of the prize. Highly recommend

Helpful?2P0LE98T4IU013600518415
Mar 26, 2025
Jim
5 out of 5 stars review

Verified Purchase

Try it, you’ll keep it!

This bed is amazing! I was skeptical of a bed in the box but the price point was really good so I got it for the guest bedroom. I tried it out and after two night I swapped it out with my traditional mattress in my room. Way more. Comfortable and forgiving than the traditional mattress with a foam cover!

Helpful?2P0LE98T4IU013600518415
Oct 26, 2022
Alice
5 out of 5 stars review

Verified Purchase

Love the softness!

I love this mattress! It is so soft and comfortable. It came in a box and I was able to keep it in the box until I was ready to put it in place. Getting it out of the box and unsealed took a little bit of work doing it by myself, but with two people it shouldn’t be an issue.

Helpful?2P0LE98T4IU013600518415
Jan 6, 2025
Sandy
1 out of 5 stars review

Verified Purchase

Disappointed with Quality and Service

I recently purchased a mattress from the Thornton, Colorado Sam’s Club using the Scan & Go feature, and my experience has been very disappointing. When I received the mattress, I realized it appeared to have been used. As someone with a disability, I cannot physically return the item due to its weight, so I contacted customer service for assistance. Despite explaining my situation, my case was closed without resolution, and I have yet to receive a refund or replacement. This has left me frustrated and feeling undervalued as a loyal member. The mattress itself is not what I expected in terms of quality. It did not feel new and had visible signs of prior use. I hope Sam’s Club improves its quality control and customer service to better support members like me in the future.

Helpful?2P0LE98T4IU013600518415
reply from Member's Mark Team

We apologize for this frustrating experience, Sandy. If you would, please contact Member Support at (888) 301-0332 and give us a chance to make this right for you.

Oct 31, 2025
Anonymous
1 out of 5 stars review

Verified Purchase

False advertisement very deceptive on twin mattres

The 12 inch twin mattress that I purchased at Sam's Clubis false advertisement the box said it was a 12 inch mattress and it is not it's 10 1/2 very disappointed. I am 65 and a widow. I cannot afford to hire someone and rent a truck to return it so I'm stuck with it. Mattresses in the spare room and I have one it says got it for 10 days and it's still not inches 10 1/2.

Helpful?2P0LE98T4IU013600518415
Dec 21, 2023
Carole Samuelson
1 out of 5 stars review

Verified Purchase

Very disappointed

I bought this mattress for my second bedroom. The head and foot have a dip! The mattress never fully filled out. It’s been several weeks, and this mattress is such a disappointment. I bought the same mattress in a king size, and it is wonderful. I don’t have any way to return since it’s been opened. I don’t even know what to do

Helpful?2P0LE98T4IU013600518415
Jul 20, 2024
FloridaGirl48
5 out of 5 stars review

Verified Purchase

Thank You!!

Very Comfortable! I was a skeptical because it came in a "box" but this mattress is truly a great purchase! I ordered the firm king and it is just right! It has the right amount of firmness/softness (if you wlil). I am really enjoying it and so is my husband - who is very hard to please when it comes to mattresses! Thanks Sam's for a great affordable mattress!

Helpful?2P0LE98T4IU013600518415