The 12” queen is heavy. Purchased at my local club. Gave it an honest 36 hours of “breathing” to reach full size/shape. The carton reads “medium firm.” The model number on the box does not match anything on the Sam’s Club website. The emailed store receipt says “medium?” Can not reconcile this issue. There are ripples/ridges forming in the quilted top covering which suggests either the zipped cover or the mattress may be sized incorrectly. I’m determining if this is becoming an issue and what’s an acceptable remedy.

Defective-as others have stated, it has a lump in the middle. Bought it for my guest room. Contacted Sam's through chat to find how to complete a return. They just said I needed to talk to the store. Store said I could put it back in the box (which is impossible) or wrap it in plastic. Then I get to stuff it into my car (which it won't fit in) and drive it back. I also don't live near Sam's so this whole thing is incredibly inconvenient. I tried to upload a picture, but this app only gives me an error message.

First it did not raise to 12" . Almost 11". The mattress is super soft and it sucks you into it. When you try to get out it bottoms out to the frame. It's the most uncomfortable mattress to sleep on. Sam's should be ashamed to produce this type of product. It's true, you get what you pay for as we thought we would try it out as we bought another brand similar to this and it lasted about 6 years and was very comfortable but that was not the case with this one. Don't waste your time taking this one home because you will be returning it. I hope they let us return it!

Medium firm purchased, its way to soft, zero support. I am so disappointed, my 10 year old mattress was way better. I threw away the packaging so return is out of the question and even if I had it how do you roll it back into the box? Mission impossible.

I was in a financial and time crunch. I recently moved and had to purchase a matress quickly. Admittedly, I turned my nose up, assuming the store brand would not be comparable to the major matress brands. Bae-be was I wrong, wrong-wrong. This bed is firm like I like and applies the perfect amount of pressure to my lower back.

Had this mattress now for about 3days. It’s exactly what it states itself to be as a “hotel premier” mattress. Now let me explain. Have you ever been to a hotel and the beds are really soft, whether through years of use or the type of mattress it is? Well this is exactly that. Can I get into bed and knock out? Yessir! However in my case, I wake up with super back pains. I typically sleep on a firm bed due to the back pain I have from an old injury. Don’t believe the line of “medium firm” it’s more like “cloud soft” so keep that in mind. My review is neutral due to me being able to just fall asleep instantly which is something I don’t normally do. If you want the fluff this is for you, if you want something rock hard then don’t count on this to be it.

My husband and I have been using this mattress for the last 3 months. Compared to our old mattress, I love it! It’s great for relaxing and so nice to sit up and read/watch tv without getting uncomfortable. I do like sleeping on it, but I’d prefer it to be much more firmer. I was not sold on memory foam for this reason. My biggest complaint is that it says it has a cooling feature. We have a mattress cover on top, so not sure if that takes away from the coolness? My biggest issue is that we both wake up extremely hot. We like to sleep with the AC turned down, so if we forget to do that, we will wake up HOT and sweaty. Overall it’s a great mattress, but not sure if I’d purchase for myself again.

Love it!

So I’ve only ever owned cheap spring mattresses they were way too firm and I’ve had back problems for as long as I can remember and I’m only 27. We got this mattress and I woke up so refreshed feeling. I need something that helps my pressure points and this did it! It does not sink me in but it curves to my body very lightly. I’m a side sleeper so this helped so much. I normally wake up with side pain and not anymore. Never woke in the middle of the night like I normally do. Both my kids have memory foam already but they’re twin mattresses so when we are ready to upgrade them I’d love to buy them the Members Mark one!! I never had any issues with a smell like the other reviewer and I only waited 24 hours it got up to 12 inches immediately but I still waited a day. Thank you Sam’s for selling an affordable comfortable mattress!

Mattress is decent and firm enough for my back. Was sleeping on an top of the line air mattress previously and it popped. Decided to get this mattress after looking at many others. 7 months pregnant and very supportive. It came right on time. Works for me.