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Sams Club
Sams Club
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,330 ratings1,512 reviews
  1. 5 stars70% (2,315)
  2. 4 stars12% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (266)

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Showing 581-590 of 1,512 reviews
Jul 11, 2023
Bdslim
3 out of 5 stars review

Good product, could be better

I have on one of these Eight months now .. Always had the 3000.00 Temprapeutic Mattress.. My temprapeutics usually lasts About four years, i'm a big guy I've owned 2. I have enjoyed this sams version as much as the expensive version.. I've seen people complain about the Smell , That's something you have to get use to with any memory foam mattress.. My only dislike, It has about a half inch topper that wrinkles up and there's nothing you can do about it . (temprapeutics have zippers) This is reason it's not getting the full five ... price value ,five stars.. Comfort level ,five stars..

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Feb 24, 2024
Carivette
3 out of 5 stars review

Comfort but very concerning paint-like smell

I tried this mattress during a recent trip to the Caribbean and had a great sleep experience. I took a picture of the mattress, knowing I'd need a new one soon. A few months after my trip, I decided to purchase it. 1. Delivery: Arrived on time, even a day earlier than expected. 2. Condition: The mattress was well-sealed and arrived in good condition with no visible damage. As a 5'2", 140-pound 39 yrs old woman, I didn’t found it challenging to unpack alone. 3. Comfort: The mattress is very comfortable. I fell in love with it instantly and hope it remains so in the long term. The following factors led to a lower rating: 4. Odor: The mattress has a strong paint-like smell. During my trip, I experienced a running nose and shortness of breath upon entering my accommodation, which I initially attributed to the weather. However, upon unboxing the mattress, I experienced similar symptoms again, which makes me wonder if it's related to the mattress odor. 5. Durability: As I've just received the mattress, I cannot yet assess its durability. I hope this review provides helpful insights into my experience with this mattress.

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Mar 17, 2021
Casper the Ghost Friend
5 out of 5 stars review

Good lordy this is amazing

I have slept on a fair few beds in my life. All have been coil inside ones. I moved recently and needed a bed and opted for this one as it seemed reasonably priced. I waited a month round about to make any review on this bed. It is SO COMFORTABLE. I didn't read many reviews on it but what I did see was saying it was too firm or not firm enough. Look, if you like something that is gunna be plush FEELING but you don't sink a foot in to this is perfection! It took 48 hours to expand, once expanded it was some of the best sleep I've had in years. The adjustment period wasn't bad at all either, I did have some tension in my shoulders during it but that was just my body getting used to a more comfy bed than a harsh bed you can feel springs in. Warranty is good for 10 years and covers a 1in or greater dip in the bed. Seems good enough for foam beds since I've read that does happen to them.

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May 19, 2023
SJC
1 out of 5 stars review

THEY CHANGED THE QUALITY

So my partner and I originally purchased this one mattress in 2020. At the time, it was the most incredible mattress with great support- we couldn’t believe it was only $400. After owning it for two years we noticed the mattress wears down a lot quicker than what a mattress should and wanted to exchange it thinking it just may be a minor defect. Sam’s club was kind enough to exchange it for us behind their member mark lifetime warranty guarantee. When we got the new mattress we immediately could tell that it didn’t feel the same as the original one we purchased. We have it it a chance thinking it just needed a few days out of the box but unfortunately it just wasn’t the case.

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reply from Member's Mark

We're sorry the mattress wasn't right for you, SJC. You can use the Member's Mark 100% Satisfaction Guarantee to exchange this for a more firm model. Please contact Member Support at (888) 301-0332 if you need any assistance.

Dec 27, 2025
Destiny
3 out of 5 stars review

Not as firm as you think

Not as firm as I would like it. If you are looking for a bed that is stiff as a board, this isn’t the bed for you. It’s not bad, but not quite what I was looking for. It’s plushy with a firm feel. Overall, it’s not a bad mattress. I would have liked it to be firmer.

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Mar 24, 2022
Dogmom27
5 out of 5 stars review

Our daughter describes this as "lifechanging"!

I guess our gust bed mattress was not exactly up to par. Ooops. Our daughter researched all the online foam mattresses and thought that this Member's Mark was the best quality for the right price. Set up was a snap. Really! After her first night on it, she described it as "amazing" . "Lifechanging" . She was not happy to report that it was better than her $2000 mattress at home. So, highly recommended!

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Aug 3, 2024
Geneoo
5 out of 5 stars review

Verified Purchase

Needed a new bed and I love Sam's club

Comfortable

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Feb 28, 2022
Mattress is a wormhole
1 out of 5 stars review

Deceiving description

With mostly good reviews, my husband and I thought we would save some money and get a decent mattress from Sam's vs overpriced ones elsewhere. Man, were we wrong! When we first tried it out we thought "this is nice". It was softer than the medium-firm description. But the more you lay there, the deeper you sink. You get sweaty it's so hot. And uncomfortable. We had a crick in our neck the first few nights we slept in it (notice "in" it, not on it, because you are in this thing!"). You sink so low as your head stays on your pillow that your neck is in a very awkward position. We added a topper that helped some, but the mattress still sinks and sucks out topper in with it. It stinks right in the middle. We both wind up in the middle in this hole every morning. It's like a nest. A nest made by some gigantic bird that thinks we are its babies. If you like to sit up on your bed to watch TV or read, you can forget it with this one. Your bottom sinks in as you sit there and your little legs hang on to the top to keep you from getting completely devoured by the mattress. Reminds me of an old episode of "The Twilight Zone" or "Tales From the Crypt", I can't remember which one, but the bed was eating people. I really do not want to go through the hassle of trying to return this bed, especially because there is no way to get it back in the box. I don't live near by my Sam's Club either. On top of this mattress ordeal, they charged me twice for another item and can't take care of giving me a simple refund over the phone. They want me to drive sixty-six miles round trip to do that. I am very disappointed in customer service right now.

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Mar 18, 2022
Auntie J
1 out of 5 stars review

Adjustable base should not be used

I know this mattress is an inexpensive mattress, but I believe the top layer of the mattress should not have stretched/separated to the point that it causes pain. I am older and have no way of returning it fully expanded. Note: The bed was a dream the first week and I slept better than I had in a very long time. I was absolutely delighted, but my euphoria is rested and low pain was short lived. This mattress should not be advertised as being compatible with the adjustable base. The base was purchased from Sam's Club as well.

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May 9, 2020
Evanahutchison
5 out of 5 stars review

Holy Moly!

I bought this mattress after sleeping on a 1k Serta fancy all the bells and whistles and mattress for the last 5 years. I have never slept better in my life. It is a spiritual experience climbing into this bed every night. I have to fight off my children who try to climb in to our bed every night as well. It’s a neat lesson on physics too, during these homeschooling times.

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