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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,401 ratings1,537 reviews
  1. 5 stars70% (2,369)
  2. 4 stars12% (420)
  3. 3 stars6% (212)
  4. 2 stars4% (127)
  5. 1 star8% (273)

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Showing 331-340 of 1,537 reviews
Jan 10, 2022
RJandM
1 out of 5 stars review

Warped, bulging foam

We had this mattress less than 2 months and the foam warped and bulged and is sticking up inside the mattress. We are disappointed not only because we spent over $400 and the mattress lasted less than 2 months, but it would be entirely too difficult to return as it comes vacuum-packed in a bag/box and is quite heavy. Attaching pictures, although I'm not sure if you'll be able to see the warping. Buyer beware--this is a cheap item.

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Mar 28, 2021
Sm028
1 out of 5 stars review

READ BEFORE BUYING

After reading the negative and positive reviews for this mattress, I decided to give it a shot because we were in desperate need of a replacement. This mattress is advertised as a medium-firm mattress, but it is NOT that whatsoever. This mattress is SOFT... so soft that your entire body will sink in if you weigh over 150lbs. If you’re into that, then it may work for you. But if you bought a medium-firm mattress because you prefer medium-firm mattresses, you will be highly disappointed. If you prefer firm mattresses and thought you might just settle for a “medium-firm”, then you may fall into a deep depression. Believe me before you waste your money like I did... this mattress is nowhere near medium firm, or even medium. Also, prepare to have your room smell like chemicals for several days. We off-gassed and decompressed this thing for an entire day outside and the smell is still giving me headaches. Here’s to hoping I can return this thing!

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Oct 20, 2021
Buck
3 out of 5 stars review

Verified Purchase

Comfortable & Supportive, But Hot.

Mattress is Comfortable & Supportive for the money. There is better mattresses for more money but this was definitely better than the traditional spring mattress it was going to replace. Motion transfer was better than the spring mattress, but have sleep on better in hotel rooms. I natural sleep hot & this was a hot mattress. My fiancé normally sleeps cold, but she was also hot temperature wise. Already ordered more expensive mattress than has better reviews for cooling & will be returning soon. If it sleep cooler would be keeping.

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Jan 26, 2025
kim
1 out of 5 stars review

Horrible mattress!

Supposed to be medium firm, but there is NOTHING firm about it! Sit on side and sink all the way down. At least 2 inches wider than normal king. Yes, we let it setup before use, but it only rose to 10 inches. Box said 12! Should be labeled extra squishy! I want my old mattress back! Totally disappointed with this purchase! Btw won't allow me to give zero stars!

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reply from Member's Mark Team

We're sorry the mattress wasn't to your liking, kim. Please know you can exchange or return it for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need assistance.

Mar 17, 2025
Jaybird
2 out of 5 stars review

Not A Good Fit

King mattress purchased via pickup at local Sam's Club. First the box weight is about 80 pounds. The Sam's associate brought it out on a flat cart and didn't even attempt to load it in my truck. Never offered to help even as I stuggled to lift in the back of my truck. Got the mattress home and removed from box. Removed the plastic. I let it expand for 72 hours. It seem the cover is bigger than foam. When we put it on the bed the cover bunched up and was very loose.

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reply from Member's Mark Team

We apologize for the issues you're experiencing with your mattress and cover, Jaybird. We'd like to assist you further, please contact Member Support at (888) 301-0332.

Jan 22, 2022
rambro
5 out of 5 stars review

Verified Purchase

Sleeping well!

Very comfy. Great bed for the price.

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May 8, 2021
Craig
3 out of 5 stars review

Verified Purchase

Too Soft

The mattress is quite a bit softer than advertised.

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Jan 20, 2021
Viviann
5 out of 5 stars review

Verified Purchase

Replaced one matress. Now replacimg everyones!!

Love this mattress! The negative reviews did bring a bit of concern but this mattress is amazing!

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Mar 8, 2022
Marai
1 out of 5 stars review

Verified Purchase

Do not recommend

It has a smell of chemicals and we have had it over three weeks now and it still smells strong.

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Jun 20, 2021
Val
1 out of 5 stars review

Verified Purchase

Don’t waste your money

It’s way to soft .. you will sink unless you sleep in the middle. Worst buy ever.

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