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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,402 ratings1,538 reviews
  1. 5 stars70% (2,369)
  2. 4 stars12% (420)
  3. 3 stars6% (212)
  4. 2 stars4% (127)
  5. 1 star8% (274)

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Showing 151-160 of 1,538 reviews
Dec 29, 2025
ROBYN
1 out of 5 stars review

Terrible product and impossible return

Defective-as others have stated, it has a lump in the middle. Bought it for my guest room. Contacted Sam’s through chat to find how to complete a return. They just said I needed to talk to the store. Store said I could put it back in the box (which is impossible) or wrap it in plastic. Then I get to stuff it into my car (which it won’t fit in) and drive it back. I also don’t live near Sam’s so this whole thing is incredibly inconvenient. I tried to upload a picture, but this app only gives me an error message.

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Dec 27, 2025
Destiny
3 out of 5 stars review

Not as firm as you think

Not as firm as I would like it. If you are looking for a bed that is stiff as a board, this isn’t the bed for you. It’s not bad, but not quite what I was looking for. It’s plushy with a firm feel. Overall, it’s not a bad mattress. I would have liked it to be firmer.

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Jun 9, 2026
Karen
5 out of 5 stars review

Heaven in a shipping box!

Purchased this mattress when my granddaughter moved in with me. The one in her bedroom had seen better days. Shipping was a little late but all is forgiven. I ordered the ultra plush queen and she is thrilled with this mattress! No more back aches and I was fortunate to get it when it was $100 off the regular price. Save yourself the aggravation of big box store mattress testing and just order this puppy in what ever size you need, believe me you won’t regret it! Worth the world to me to see the smile on her face every time she thanks me for her new mattress.

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Dec 14, 2025
Beth
1 out of 5 stars review

Not Satisfied

This is a complete letdown. Bought a queen and two twins. All three of them have some weird bunched up sections on the tops. The twins expanded ok. The queen barely reached 10 1/2 inches. The sheets will not stay on at all because the bed is so thin and slippery. It is the most uncomfortable mattress ever. My body is in such pain. Dropped a load of money and disappointed.

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Dec 31, 2025
Jennifer
2 out of 5 stars review

Worked in a jam. Picked up a mattress on the cheap after ours was ripped my movers. I also picked up 2 twin xl for 2 of my kids after they got new beds. I shoukd have known better for our adult bed. It was comfortable for a little over a year, then had noticeable dips and sag in the top layer. My partner and I both weigh between 140-150, so we aren't overly large people. Rotating the mattress didn't help prevent the sag. After 1.5 years my back couldn't take it anymore, and this mattress had to go. I'm also noticing a bit of sag in the 8 year old's mattress. She's under 100lbs AND doesn’t live with us/sleep here full time. The top layer just doesn’t hold up. No issues on the mattress for the 4yr old but... she's 4. Same thing there - that she doesn't sleep over at our place every night. Wishing I had just gotten innerspring mattresses for the kids, and gone back to our original mattress (Tuft and Needle) from the get go.

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Jun 21, 2026
Donna M
5 out of 5 stars review

Verified Purchase

Need comfort at Sister's house

This mattresses pad is comfy but a little bit too expensive

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Jun 6, 2026
Beth
1 out of 5 stars review

Verified Purchase

Too soft

Very very mushy. No support. Can't sit on edge.

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Jun 15, 2026
JM
5 out of 5 stars review

Verified Purchase

You need to get this one.

Excellent. Great night sleep.

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Oct 20, 2025
NA
3 out of 5 stars review

Verified Purchase

Feels more like a soft than a medium

Mattress was packaged well and looked great, however this 'medium' is much more like a soft in my opinion.

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reply from Member's Mark Team

We appreciate your feedback on the firmness of the mattress, NA. If you are unsatisfied with the mattress, please know it can be returned for a full refund with the Member's Mark 100% Satisfaction Guarantee.

Sep 26, 2023
Rodney
3 out of 5 stars review

Verified Purchase

Not firm but soft.

Advertised as medium firm. What we received was ultra soft and after two nights I put the original mattress back on.

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