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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,330 ratings1,512 reviews
  1. 5 stars70% (2,315)
  2. 4 stars12% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (266)

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Showing 151-160 of 1,512 reviews
Sep 9, 2021
Paperno pizza
4 out of 5 stars review

Verified Purchase

Very soft. Not medium-firm.

Much softer than advertised but we wanted soft, so all good. Not medium or firm. No problems otherwise.

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Jul 17, 2021
Perry
3 out of 5 stars review

Verified Purchase

NEW TO BOX MATTRESS

1st time with a box mattress, did not know what to expect, 12" makes for a little taller bed. Had to get used to it. I think I like it.

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Jan 2, 2026
Heather
3 out of 5 stars review

Verified Purchase

Memory foam mattress

Good mattress but a little to soft for us but I can say I have slept better on this mattress than my pillow top

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Jul 9, 2024
Sophie
5 out of 5 stars review

Verified Purchase

Great Mattress

This mattress has been great for my husband. He is bed bound, and this mattress gives him much needed comfort.

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Jan 15, 2021
Kate F
5 out of 5 stars review

Verified Purchase

Like a cloud

This was a gift for my grandparents along with the adjustable base. They make the perfect set. They love it and said it’s like sleeping on a cloud.

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Nov 2, 2021
Scooter
5 out of 5 stars review

Verified Purchase

Hotel Premier Collection Mattress

This mattress is wonderful, it is like sleeping on a cloud. I would recommend this mattress to my friends and family.

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Feb 20, 2023
J Holman
5 out of 5 stars review

Verified Purchase

Like sleeping on a cozy pillow

The mattress is medium, not too firm and not too soft. Bought for husband with neck and back problems.

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Jan 31, 2022
Kelly A
5 out of 5 stars review

Verified Purchase

Comfy Mattress

This mattress is so comfy and reasonably priced! Bought it for a spare room but now may need to buy one for our master bedroom.

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Oct 20, 2025
NA
3 out of 5 stars review

Verified Purchase

Feels more like a soft than a medium

Mattress was packaged well and looked great, however this 'medium' is much more like a soft in my opinion.

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reply from Member's Mark Team

We appreciate your feedback on the firmness of the mattress, NA. If you are unsatisfied with the mattress, please know it can be returned for a full refund with the Member's Mark 100% Satisfaction Guarantee.

Sep 26, 2023
Rodney
3 out of 5 stars review

Verified Purchase

Not firm but soft.

Advertised as medium firm. What we received was ultra soft and after two nights I put the original mattress back on.

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