AriM, we are sorry to hear about your experience. A deep cleaning of the non-stick surface can help restore performance. This may include soaking overnight in hot, soapy water and then thoroughly washing the surface the next morning. Please remember that all Member’s Mark items come with a 100% Satisfaction Guarantee and can be returned at any time.

We are sorry the cookware set did not meet your expectations, Audrey. Ceramic coatings can also form a protective film through seasoning, following these steps: 1) Thoroughly clean and dry the pan to ensure no residual moisture or stains on the inner wall; 2) Turn on low heat to dry the pan, switch to very low heat, and evenly apply a thin layer of cooking oil to the inner wall (it is recommended to use heat-resistant oils such as rapeseed oil or corn oil, avoiding easily oxidizable oils like olive oil); 3) Maintain very low heat for 1-2 minutes to allow the oil to fully penetrate the coating pores, then turn off the heat and let the pan cool completely; 4) Pour off excess oil and wipe off surface floating oil with a soft cloth (no need for thorough cleaning). The non-stick performance will gradually recover during subsequent cooking. If you are still unhappy, please contact Member Support team at (888) 301-0332 and they'll do their best to make this right for you.

We apologize for the inconvenience you experienced, Ange. The small holes on the iron base plate of the cookware expose the aluminum bottom of the pot to the air. As a result, the exposed aluminum can oxidize and become discolored over time, especially at high temperatures. However, we have a some helpful tip for cleaning the oxidized aluminum. Create a paste by mixing baking soda with water. Apply the paste to the oxidized aluminum surface and let it sit for a while. Then, using a damp cloth, gently wipe the surface before rinsing with clean water.