We are sorry to hear about your experience, Becca. Here are some tips for you to maintain superior nonstick performance and shining colors. 1) Always cook in LOW TO MEDIUM HEAT. The use of high heat and a sudden temperature change ( Thermal Shock ) can cause metal fatigue, warping, deformation, non-stick deterioration, chipping, discoloration. 2) Always cool down to room temperature before washing. 3)HAND WASHING RECOMMENDED THOUGH DISHWASHER SAFE. 4) Never use hard objects onto the nonstick surface. 5) Always place a piece of paper towel or cookware protector between each other. 6) Avoid sliding across the metal stovetops and place the pans carefully on/off any locations. Please remember that all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime.

We are sorry for your experenice with the pans, Nicole. Please remember to cook on Low or Medium heat only and to let the pans cool completely before cleaning. Vinegar and a soft cloth can also help the set. Also, all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned at any time for a full refund.

We are sorry to hear about your experience, Gdit. Here are some tips for you to maintain the superior nonstick performance and shining colors. Always cook in LOW TO MEDIUM HEAT. HAND WASHING RECOMMENDED though these are DISHWASHER SAFE. Always cool down to room temperature before hand washing. The use of high heat and a sudden temperature change (Thermal Shock) can cause metal fatigue, warping, deformation, non-stick deterioration, chipping, discoloration. However, a deep cleaning of the non-stick surface can help restore performance. This may include soaking overnight in hot, soapy water and then thoroughly washing the surface the next morning. When stacking your cookware, always place a piece of paper towel or cookware protector between pots and pans. This prevents scratches and other damage on inside and outside coating. Please remember all Member’s Mark items come with a 100% Satisfaction Guarantee and can be returned at any time.

We are sorry you are unsatisfied with this cookware, Wills44. Since the aluminum cookware will distribute heat efficiently and evenly, the cast stainless steel handles may get hot during cooking, even on low to medium heat. We suggest using potholders to handle the pans and pots during cooking. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned anytime.