We apologize for the confusion, as there isn’t anything that should be removed from the WetJet pads! We’d like to help you with this, so please give us a call at (800) 742-9220.

We're sorry to hear this, since our products do go through many quality checks. It may be helpful to know that the strips found on our WetJet pads aren't intended to be removed. To place the pad onto your WetJet, attach the printed side onto the bottom of the mop head using firm pressure. We hope this helps, and please give us a call at (800) 742-9220 if you have any questions.

Our WetJets go through many quality checks so that you can rely on them, so we're sorry to hear this. We'd be happy to share some tips to help get your WetJet working as it should. If you haven't already, we suggest replacing the batteries with fresh AA alkaline ones that all come from the same pack. As well, check to see that the solution bottle isn't empty, and that it's fully inserted. As well, gently brush the nozzles to help loosen any clogs that may have occurred. We hope this helps, and please give us a call at (800) 742-9220 if you'd like further assistance.

Claire, we're sorry you're frustrated with the Swiffer WetJet pads. The first thing you'll want to check is to make sure you're using the correct pads. Only the Swiffer WetJet pads (in a purple box) will fit the WetJet. Make sure to apply the printed side to the mop head. Also, if you get the pad wet with WetJet solution, it will stick to the bottom of the mop. Place the pad on the bottom of the mop, spray solution on the floor, let the pad absorb some of the solution, and the pad should stick. Give us a call at (800) 742-9220 if we can help you further.

Thank you for leaving your thoughts on our Swiffer WetJet. We have many checks in place to ensure that our products help you clean with ease, every time, so we appreciate you reaching out to let us know that wasn't the case. To make sure your WetJet is working its best, we recommend replacing the batteries with fresh AAs, and trying to brush the nozzles of the device to clear any clogging. So we can provide further assistance, and gather some info for our Quality Team, please give us a call at 1-800-214-8734.