Join Now
Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member's Mark 2-Piece Hardside Luggage Set, Choose Color for
Member's Mark 2-Piece Hardside Luggage Set, Choose Color
4.5 out of 5 stars
stars
258 ratings109 reviews
  1. 5 stars75% (193)
  2. 4 stars10% (27)
  3. 3 stars6% (16)
  4. 2 stars3% (7)
  5. 1 star6% (15)

Member photos

  • +21 images
Sort by |
Showing 31-40 of 109 reviews
Sep 25, 2023
Reviewer name: Mad traveler
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Severe damage

It did great until we got it off the luggage carrousel damaged.

Helpful?3KH64W13Q67L13600021299
Mar 26, 2024
Reviewer name: Bruce
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Zipper?

The zipper doesn’t operate smoothly

Helpful?3KH64W13Q67L13600021299
reply from Member's Mark Team

We are sorry for this experience with the zipper, Bruce, and we are working with the manufacturer to improve on this. Please know you can exchange or return the set anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Feb 24, 2024
Reviewer name: Sandwich
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Purchase

Better than our Samsonite set!

Helpful?3KH64W13Q67L13600021299
reply from Member's Mark Team

Thank you for the excellent rating, Sandwich!

Apr 24, 2024
Reviewer name: TJ
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Blue suitcase color

Very roomy/should have order a different color/blue is the favorite suitcase color based on airport luggage claim

Helpful?3KH64W13Q67L13600021299
Aug 31, 2026
Reviewer name: Deborah
2 out of 5 stars
2 out of 5 stars review

Cracked

After 3 years the luggage cracked. It says a lifetime warranty but who do you contact for warranty information?

Helpful?3KH64W13Q67L13600021299
Mar 26, 2024
Reviewer name: Ash
1 out of 5 stars
1 out of 5 stars review

Flimsy

My 35 pound toddler sat on this luggage after my husband unboxed it and it made an 8 inch crack in the corner. Good luck getting this luggage to survive baggage handlers.

Helpful?3KH64W13Q67L13600021299
reply from Member's Mark Team

We apologize for this experience, Ash, and hope you will take advantage of the Member's Mark 100% Satisfaction Guarantee and exchange or return the set for a full refund.

Dec 17, 2023
Reviewer name: JeffW
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very Nice Set of Luggage

We bought this set for my son who is away at college. When he unboxed them, his first reaction was "these are really nice!" When he brought them home, my first reaction was "there are really nice!"

Helpful?3KH64W13Q67L13600021299
May 8, 2023
Reviewer name: Vbnative
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Quality set!

Great 2 pc set. I travel for a living and needed a new set of luggage. This was priced right so I figured I would give it a try. I found it to be very well made, sturdy, and easy to wheel around. I just purchased 2 more sets for my adult kids

Helpful?3KH64W13Q67L13600021299
May 13, 2023
Reviewer name: swal
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Stylish, lightweight, and sturdy

I really like this set. I recently used it on a trip, and both pieces fared beautifully The wheels glide over carpeted areas. They are lightweight, so I was not concerned about overpacking.

Helpful?3KH64W13Q67L13600021299
Dec 18, 2025
Reviewer name: Gizmos
2 out of 5 stars
2 out of 5 stars review

12.7 lbs for larger luggage is way too heavy

The build of this luggage set is, undisputably 5-stars for both the larger luggage and carry-on smaller luggage. CARRY ON Most full-service airlines don't bother to check the weight of the carry-on. As for the physical size, it is about 1 inch more than the maximum, but no full-service airline cares as it is insignificant. CHECKED LUGGAGE Super build BUT the check-in luggage is by itself 12.7 lbs when empty. That's the catch and will be a deal breaker especially for those who are constrained by the 50 lbs total check-in weight allowed by airlines. That said, most hardside luggage in this size category is around 11 lbs. So, it is heavier by ~1.7 lbs. That doesn't seem like much but it's a lot when compared to softside-luggage of the same size.

Helpful?3KH64W13Q67L13600021299
reply from Member's Mark Team

We appreciate your feedback concerning the weight of the checked bag, Gizmos.