We purchased a Pro-Adapt Firm, knowing we have 90 days to try it and purchase a different model if that one didn't work for us. After a month, we decided to upgrade. The payment system was apparently down and it took a week to get through to anyone to process the payment. We paid over $2,000 more for the upgrade over a month and a half ago. We still have not received the mattress. I've spent 3.5 hours on the phone on various holds over a couple days, only to be told that the delivery company for some reason has not scheduled the delivery. I was told I would get an answer on this and a delivery date within 24 hours. This was a week ago and I am now on the phone again, trying to get through to someone. I've been on hold for ___ minutes so far and still no one was picked up. I'm on an endless loop of an automated message. Do not buy from Tempurpedic online. If I had to do it over again, I would not buy from them at all. This has been incredibly frustrating.

I'll be honest, the first week on this bed had me nervous that I didn't make the right purchase. It felt much more firm than the models in the store. I was finding my self tossing and turning and waking up stiff. However, after doing some reading online, I discovered that the mattress needed time break-in and for the Tempur cells to breath. For the first couple of weeks when I was changing the bedding, I let the bed sit "naked" for a few hours, and would even unzip the Tempur cover. I found this made a big difference in the feel and softness of the mattress. Within a few weeks, I was sleeping great. I have had the bed just about two months now and absolutely LOVE it! It's not too firm and not too soft - just right. And supportive too. I have been sleeping great and no longer have the back pain I was experiencing on my old mattress. Would highly recommend!

I didn't think we could ever replace this very old mattress because it was SO PERFECT! It was also completely worn out after about 25 years or so. Well, we got the ProAdapt firm and it is just like our old one. I was just thrilled. Completely happy. Our clerk was extremely helpful in listening to my story about trying to find another Tempurpedic mattress like our original. She just pointed it out and said that was it. And it was! If you want a firm mattress, this is the one! We got free delivery in 2 days and interest-free financing for 5 years. I ordered new pillows and can't wait for them to come in! Thank you, Lisa!

[This review was collected as part of a promotion.] Hard surface, doesn't sink in yet somehow it is so comfortable. After a long day with my whole body hurting I go to bed and wake up in the morning feeling like I have slept for two days. Even with my 5 hour sleep nights I feel rested in the morning.

Went to TempurPedic and then call. Representative was happy to help, and we asked about the $300. promotional, which we qualified for. The mattress cover came with the 2 pillows under separate cover. The representative assured us the mattress cover was comfortable. She didn't tell us it could not be returned! Since these items were more than the $300.00, we paid the difference. The mattress came and we put on the mattress cover, which slides around, and is not comfortable. Disappointed that I wasn't told it could not returned, resulting in terse email from TempurPedic advising me of this, without any thought that I was misinformed by the sales representative.

So my husband and I had an original Tempurpedic. We moved twice with it.It was about 20 years old.The original warranty said it was to last 20-25 years.We started to have back pain but no way blamed the matress.It was supposed to last 25 years.Well after going for therapy we finally caved called and told them we wanted the same exact matress we bought 20 years ago.That brought us to the Pro Adapt Firm.The FIRST night my hip and back pain was relieved.If I did not experience it myself I wouldve never ever believed it.We also got the top of the line pillows which I equally LOVE.Yes we still have the aches and pains of getting older but no longer is it the matress.We simply needed a NEW Matress.We love our Temperpedic and am so glad we decided to buy a new one.Thanks Temperpedic.The white glove delivery was also top notch.It was a wonderful buying experience all the way around and we bought it ONLINE direct from Tempurpedic!!!

I would give this 5 stars for comfort but am disappointed at how hot it gets in the summer. Of course I am offered an upgrade to the cool breeze if I want to spend another $1000. Disappointing that for as much as this mattress was that it sleeps so hot. Can not beat the comfort though, and since I live in a cooler climate the bed is perfect for half the year. My back pain has disappeared.

The mattress felt very firm from the start. It is not softening nearly as much as I want - it's still not like the showroom mattress or the two different soft tempur pedic mattresses I've slept on in the past. I'm 3 1/2 weeks in to the 'break in' period and I hope it improves soon. I'm disappointed - I was really looking forward to a great experience.

Fought spending the money for a bed for years. Disabled Military veteran with severe spinal problems made it something my wife insisted we go for, and I am SO glad we did. OMG, SO WORTH IT!!! I haven't slept this well for YEARS... I am lucky to have her beside me and taking such good care of me to insist on this bed, and grateful that such a quality product exists. If you are in the fence, don't delay a moment longer. It is WORTH it.

First impression upon lying down was that it was too firm, but almost immediately we realized it was extremely comfortable. We've owned this now for 3 weeks and we have never slept better. No more backaches or shoulder aches and it is easy to get out of bed in the morning. Couldn't be happier.