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Customer reviews for Brother DR730 Drum Unit, Black for
Brother DR730 Drum Unit, Black
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Showing 21-30 of 52 reviews
Jul 11, 2022
Betsy K
1 out of 5 stars review

Verified Purchase

Terrible service / bad item purchase!

It came destroyed! Run over and packaged in a new box! Good luck getting a full refund if you buy multiples!

Helpful?2VWVUXLSA6MS13599713003
Oct 31, 2024
pinontire
5 out of 5 stars review

Verified Purchase

OE is the way to go!

Works as expexted OE

Helpful?2VWVUXLSA6MS13599713003
Jul 26, 2023
George V
5 out of 5 stars review

OEM parts are the only way to go!

OEM parts are the only way to go. I have tried using other 're-manufactured' or 'new' (non-Brother) parts (toners & drums) but they don't last or even work out of the box. I know it's more $$ but in the long run the OEM toner and quality parts from Brother are the only way to go for trouble/frustration free operation. They will save you time and frustration.

Review from brother-usa.com
Helpful?2VWVUXLSA6MS13599713003
Dec 31, 2022
Metal
5 out of 5 stars review

brother dr730

I just bought this drum unit today and have it in case down the road I have to replace my drum unit I have the spare in head already thank you brother for making best laser jet printers ever its Best to buy one in case cause you never know if there going be sold out or don't know when they be restock again also if ur printer still shows drum needs replace and you already put the new drum unit in go to YouTube and type replace drum unit it should tell u k after put new drum in and still show replace drum ur suppose to open door again and press clear when see drum on screen press 1 for yes and press ok then u should be good to go but check YouTube to be on safe side hope this advice helps everyone

Review from brother-usa.com
Helpful?2VWVUXLSA6MS13599713003
Aug 8, 2024
Jan Correggio
1 out of 5 stars review

Brother is the worst company I ever bought from

Replacing the drum was what appeared on the screen of the printer, so that's what I ordered. All it needed was the toner cartridge. So I ordered the toner, installed it in the original drum. I requested a return of the unused drum and was denied a return because it wasn't damaged. That makes no sense at all. Therefore, will never purchase anything from Brother again.

Review from brother-usa.com
Helpful?2VWVUXLSA6MS13599713003
reply from Brother Customer Service

We understand you are experiencing drum issues with your Brother machine. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support

Apr 2, 2024
Scotty
1 out of 5 stars review

Quit after 100 pages, not 12000

My Brother Monochrome Laser HLl2390DW laser printer came with this ink drum, from the factory. While the TN-730 says it is good for 1,200 pages, this DR-730 is advertised at producing a whopping 12,000 pages. After printing only approximately a hundred pages, my Brother printer abruptly ceased functioning and said I *have* to replace the cartridge. No "ink low" warning; no gradual decrease in quality going grey. It just stopped in the middle of an important print job.

Review from brother-usa.com
Helpful?2VWVUXLSA6MS13599713003
reply from Brother Customer Service

We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support

Jan 29, 2025
C Bunn
3 out of 5 stars review

Expensive cost

The drum is expensive for the number of rated copies to be made. Couple that cost with the toner and paper, the per-copy cost is over $.05 per page. Maybe this is acceptable for a small volume user, but not for an office setting where some printing projects are higher volumes.

Review from brother-usa.com
Helpful?2VWVUXLSA6MS13599713003
Dec 3, 2022
Disappointed Lng Tm User
1 out of 5 stars review

Does Drum Need to be Replaced? Who knows?

Printer said drum needed to be replaced. Bought the above and now printer states drum needs to be replaced again! I will just keep printing until it stops then buy another brand that accurately states what needs to be done.

Review from brother-usa.com
Helpful?2VWVUXLSA6MS13599713003
reply from Brother Customer Service

We understand you are experiencing drum replacing issues with your Brother Machine. We have troubleshooting steps available for this issue. Go to our website, click Contact, and then click Support Center. Enter your model number to display information and FAQs for your product. Search for “Replace Drum” in the FAQ section. If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support

Apr 21, 2022
Bill
5 out of 5 stars review

Printer stopped working

Brother website correctly diagnosed my problem, made a recommendation which I followed, and the part I purchased was easy to install. This fixed my problem.

Review from brother-usa.com
Helpful?2VWVUXLSA6MS13599713003
Jan 23, 2024
Dan25
1 out of 5 stars review

Ran out of ink after less than 300 pages

Is this supposed to be a joke? Just got the printer and starting printing and this thing ran out of ink after only about 300 pages? Where is the 12,000 pages worth of ink?

Review from brother-usa.com
Helpful?2VWVUXLSA6MS13599713003
reply from Brother Customer Service

We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support