The pergola itself is fine. It has some weird gaps in the joinery as you might expect from something manufactured in China. But both the customer support team and the assembly folks were great. Very responsive, very friendly, very quick to resolve issues. I would buy from them again just because the customer service was exceptional

Price is far less than others, but quality is not much less. Very happy with my purchase, using it as a decorative car port in an area too small for anything else. Did need to re-drill 3-4 holes in the top slats, but the rest fit together well. Recommend reading the instructions.

I really like the way it looks. The new mods of a seat and eating bar on the opposite side have made this product even better. It doesn't provide much shade, so I put 2 x 4's in between the roof 2 x 2's and it gives us shade from the hit Texas sun. X

[This review was collected as part of a promotion.] We planned our backyard patio around the pergola. We laid out the patio stone and ordered what we picked out; unfortunately they told us the stone we selected, or any color stone for that matter, was on back order for 22 weeks. Thank goodness we didn’t order the pergola at the same time. We didn’t want the pergola laying in the driveway in cardboard and getting wet. We had hoped to have everything done for Christmas but thought that was going to be a dream. We checked periodically on the delivery but no one was going to answer. I had counted the weeks out on the calendar and decided to order the pergola. My husband said this is a mistake – the stone will never come in on time. When I ordered the pergola it was scheduled for delivery in 10 days. A few days later the stones came and the crew said they would be on it immediately. Right on time the pergola delivered it silently and in our driveway. Never saw the delivery man or truck. Checked boards and hardware and all appeared fine. The stone completed and we immediately started to build our pergola. My husband and I started and our daughter arrived in time to help. Three days and all is done – one day before Christmas. We celebrated with a dozen family and friends at the table under our pergola. Couldn't be more pleased with our pergola.

Altogether a good product. We put it up Christmas Day and Boxing Day, with some help from my brother who was visiting. There were some boards that were a bit warped but it wasn't enough to keep it from going together. We did need to re-drill a few holes that didn't line up properly, but we had tools so it wasn't a problem. AND they included extra hardware of every kind, which we didn't actually need with this kit but have with others (which can be a real nuisance). The least satisfactory issue was the freight company, Estes Freight. It sat in the Phoenix warehouse for a week before they got it out to us, and no-one there would answer the phone or return our calls.

[This review was collected as part of a promotion.] After looking for a Pergola that would combine both Quality and Economy, I am so happy that I found your product. My wife and I could not be more pleased. The product is a solid quality and after the install and the application of a solid stain, the results are amazing.

We are 100% satisfied with purchasing this pergola from Backyard Discovery. The way it was packaged and delivered to our home was phenomenal. The directions were very detailed and super easy to understand. We look forward to enjoying our Pergola for many years to come. Now off to finding some furniture 😉

We purchased this pergola several months ago and put it up soon after. My husband and I built it and it was not too difficult. The wood and hardware are very sturdy. We did re-stain it before we built it, but we knew we were going to do that when we purchased it. We just wanted a darker color than what it came with. The pergola looks and feels great out by our pool.

Everything was very easy to install, I actually did the whole thing by myself (2 people would be faster and safer, but nothing is too heavy to do alone). One piece was broken in delivery, contacting about replacement but didn’t stop me from getting the job done.

We absolutely love our pergola. We bought ours last year and it arrived on time right at our doorstep. It only took 2 people to assemble and only a couple hours from start to finish. It is the best feature in our backyard and we get so many compliments on it! We made a retractable canopy for it using wire, wood, and a drop cloth and makes the perfect shade on a sunny day. We even added solar globe lights to give it the perfect night glow. Even after one whole winter it still looks like new!