We're sorry this has been your experience, and we hope you're feeling better. Safety is at the heart of all we do here at Puffs, and we can assure you that our tissues are thoroughly evaluated to be safe when used as directed. As well, we do have many quality checks in place to ensure that they reach you in the best possible condition. We'd like to mention that the softness of tissues is directly related to the amount of lint. The softer the paper, the more lint there may be, and we do regularly shut down our manufacturing lines to remove excess lint that could drop onto products. We'd like to gather some more details for our Safety and Quality Teams. When you have a moment, please give us a call at (800) 777-8337.

We want our Puffs Plus Lotion tissues to offer you the comfort you deserve. We're very sorry to hear your latest purchase is not providing enough lotion to soothe your nose, and we'd love to learn more to help. Please give our Puffs Team a call at 1-800-777-8337.