We want to assure you that we have many quality checks to ensure you always get the best from Puffs, so we're disappointed to hear this, Barb. When you have a little free time, please reach out to us at (800) 777-8337, so we can get more information to help, as well as get more information for our Quality Team.

We're sorry to hear that this has been your experience. We can assure you that our tissues go through strict quality checks to ensure that they reach you in the best possible condition, and we'd like to look into this further. When you have a chance, please give us a call at (800) 777-8337.

We certainly appreciate your great loyalty to Puffs, Sarah, and we're sorry to hear that you're feeling disappointed. We can assure you that our tissues do go through many quality checks to ensure that you can enjoy incredible softness when using them. We'd also like to mention that the last change we made to our Puffs Plus Lotion tissues was back in 2019, when we added 40% more soothing lotion to them. We certainly value this feedback, and we'll be passing your thoughts along to the rest of our team. As well, we'd be happy to look into this further, so please give us a call at (800) 777-8337 when you have a chance.

We're glad to hear that you can rely on our tissues, and your loyalty to Puffs is much appreciated. We'll be sure to share your thoughts with our team, and you can always give us a call at (800) 777-8337 if there's ever anything we can help you with.