We're letting the team know you aren't satisfied with your Puffs Plus Lotion Facial Tissues, Amy. When all goes perfectly, these tissues should provide the most soothing wiping experience, now with more lotion, and we'd like to learn more from you to see how we can improve. Call us at 1-800-777-8337, M - F, 9 a.m. to 6 p.m. EST, and we'll gladly assist you further.

Thank you for your review, sharing that you find Puffs Plus a good product. We always want to be your tissue of choice, and learning you like us helps us know we're meeting that goal. It would be our pleasure to help you as best we can with any concern you may have regarding Puffs. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 777-3883.