We're sad to hear you didn't see the size you were looking for, TG. As it's up to the individual stores on which products they choose to sell, we'd recommend speaking with Sam's Club directly by calling 1-888-746-7726 so they can help.

We're bummed to hear you aren't noticing the amazingly soft feel as expected from your Puffs sheets. This certainly is a surprise to hear, and we want to help. So we can make this right, could you please give our pals a call when you have chance? We'd like to gather a few deets about these sheets. (800) 777-8337

Thank you for sharing this, and I’m glad to hear you enjoy the tissues even though the box itself is giving you trouble. We understand how frustrating it is when great product performance is paired with packaging that doesn’t cooperate, especially if it makes the box hard to use or falls apart too easily. Your feedback about the design is genuinely helpful, and I’ll make sure it’s passed along to the right team for consideration.