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Customer reviews for Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box for
Puffs Plus Lotion 2-Ply Facial Tissues 12 Cube Boxes, 72 tissues/box

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Jan 22, 2009
busymom
2 out of 5 stars review

What happened to my wonderful puffs

I have been using puffs for years. They are a lifesaver to those who have allergies and are in need of a tissue often. However, the last to multi packs that I have purchased are different. The box begins like the original tissues but about halfway through the box they become rough and feel like an ordinary store brand tissue. Please check into this new development. I want my old pufffs back!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jan 23, 2012
butterbeean
2 out of 5 stars review

Bring Back The Original Recipe!

The latest Puffs Plus tissues that I have purchased as multi-packs and then as single boxes mights as well be Pledge Dry Cloths. The new texturized cloths are scratchy and I would be surprised to know that there is any lotion in them. I'm a long-time user but would be willing to experiment with other brands -- even my supermarket's 3-ply store brand with lotion might be better than these. Please bring back my Puffs Plus in its orginal form.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Puffs Team

It is nice to hear from a long-time Puffs consumer. We would like to get some information off of your most recent purchase.We did make some changes to Puss but we wouldn't expect what you're reporting. They should still be soft to the touch. Please give us a call at your convenience with your product handy, at 1-800-777-8337. Thanks!

Jun 7, 2014
scoutsays
5 out of 5 stars review

Love these tissues for allergy season!

I got these tissues in my @Influenster TLC Vox Box and they definitely came at the right time: allergy season! I feel like I am always blowing my nose! With these, I don't get the dreaded red and sore nose I get with other tissues, they are soooo soft!! Please #PassThePuffs !!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Jan 28, 2019
Theresa21
1 out of 5 stars review

Not soft at all.

I had the flu with a bad cold and I had my husband get me some tissues. I told him to get the Puffs Plus with lotion because it was going to help protect my nose. When I opened the box I thought that it was kind of dry and rough. Then I thought maybe you need to crush them a little to release the lotion, no luck. I don't think there is any lotion at all on these tissues. They are so rough I can't use them. I will throw the whole box. I have used them in the past and didn't have any problems. Very disappointed with this product.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Response from Puffs

Each Puffs Plus Lotion should reach you in excellent condition, lotion and all! We're so sorry this last box left you feeling disappointed, Theresa, but we'd be happy to help make it up to you. When you can, please call us at (800) 777-8337.

Dec 27, 2018
Hazer44
1 out of 5 stars review

No lotion in the Puffs!

I bought a box of Puff's Plus Lotion and they are like sand paper. I had my daughters and friends feel them and they agree that they definitely were wrong. So disappointing, especially when I have the start of a raging cold and there is a snowstorm outside, keeping me from going back to the store. :(

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Response from Puffs

When the weather outside is frightful, we know it's important that your nose feels delightful! We want to assure you that we check our products many times during the manufacturing process, and we're disappointed that these Puffs didn't reach you in excellent condition. We'd be more than happy to help further, just give us a call at (800) 777-8337 when you can.

Jan 22, 2019
Mar71
3 out of 5 stars review

This product has changed.

I have been buying Puffs Plus for years. Recently, I am disappointed. I can only say something is wrong with this product. I purchase them at BJ's wholesale and I've noticed that there are several tissues in each box and they feel scratchy like tissue paper. Is there less lotion in them now? Something seems odd.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Response from Puffs

While we did change our lotion a couple years a go, it should still be providing the gentle touch you love. We have many checks in place to ensure that every box is full of the very best, but we're sorry this wasn't the case with your recent purchase. We'd like to restore your confidence in us, so please call us at (800) 777-8337 when you can.

Apr 1, 2016
JENNIFERLMO_263075
5 out of 5 stars review

[This review was collected as part of a promotion.] MY son and I love Puff's Plus Lotion! He was sick last week and I gave him my sample pack to keep next to his bed.He and i both like them because they are soft and kept his nose from getting sore! i tried them too and they are great.

Review from SampleSource.com
Helpful?23T3SJYKI02013599411392
Dec 2, 2018
Jannim
2 out of 5 stars review

What have you changed?

These are way thinner than they used to be. Very poor quality. Also, there are clumps of white stuff, that almost looks like balled up lotion that fell on to my black dress pants when I was out at an event and when I went to brush them off they smeared all over my pants! I have been buying your product for years. Never again!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from Response from Puffs

Your years of loyalty haven't gone unnoticed. We haven't made any changes recently, and still expect you to get that top-notch quality you expect! We'd like to learn more about your experience and help further, so please call us at (800) 777-8337 when you can.

Feb 5, 2013
Momoftwoboys
2 out of 5 stars review

Help, No lotion?

I've purchased Puffs with Lotion but I'm very disappointed in the lack of lotion. I agree with many other reviews that the "LOTION" needs to be removed from the packaging because it's very misleading. In the past you could not use lotion tissues to clean eye glasses because it left a film. Now, you can! It's as if there is no lotion whatsoever in the tissue. Tissues are thinner & not soft!

Review from puffs.com
Helpful?23T3SJYKI02013599411392
Oct 11, 2022
JenV
2 out of 5 stars review

Box of 72 only has 48 tissues

I like these tissues, but the box runs out much faster than expected. The box advertises 72 tissues, but we counted only 48 in the box. This happened twice so far. I am very upset about their dishonesty. They should not be able to get away with this.

Review from puffs.com
Helpful?23T3SJYKI02013599411392
reply from The Puffs Team

Please know, Jen, we always expect our cubes to have the number listed on the package, so what you're describing isn't what we expect. Our Quality Team does extensive product checks, making sure everything is working as expected, but we're happy you reached out to us so we can fix any possible unforeseen errors. We do have a 48 count box, and a 72 count box available. The 72 boxes are our Mega cubes, while our 48 count cubes are our regular size. We'd be happy to help you further with this, please, give us a call at 1 (800) 777-3883. We're answering calls Mondays through Fridays, from 9 AM to 6 PM, EST. We hope to talk with you soon.