Hello, We're sorry this product didn't perform as we hoped for you. Your satisfaction is very important to us. If you're still not happy and would rather return this product for a refund, please contact Sam's Club Customer Service department at 1 (888) 746-7726 they will be more than happy to further assist you. Thank you.

Hello, Thank you for your review and we are sorry to learn that you are having an issue with your product. If you are still within your return period please contact Sam's and they will be more than happy to assist you with a replacement. If you are outside of your return window, This item comes with a five-year warranty that covers any squeaking issues and we'd like to work with you to ensure your satisfaction. Please contact us so that we can assist you. We would like to look into your order. Please contact us by submitting a ticket at support.zinus.com or call us at (800) 613-1225, Thank you.