We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from Luvs. We'd like to learn more about your experience to help, as well as share this with our Quality Team. When you have a chance, please get in touch with us at (888) 665-3257.

Congrats on the birth of your firstborn! We're thrilled you Luv our diapers as they work so well. Please call us at 1-888-665-3257 if you have any questions for us.

Thanks for reviewing Luvs. We're sorry about the issues you've shared! Because Luvs Platinum Protection diapers are designed with more absorbent material for up to 12 hours of Triple Leakguard protection, this isn't expected. Sometimes leaks or diaper issues can happen if the diaper size isn't quite right for the baby's output. If your daughter is near the upper weight limit of the diaper size you're using, trying the next size up might help as it contains more absorbent material. Give us a call for a hand with that. Our phone number is 1 (800) 632-7435.

We're sorry to hear you experienced leaks. Size and fit are a huge part of finding the right diaper for your baby. As you know, babies come in all different shapes and sizes so diapers fit every baby differently. No two babies are the same shape you will notice some overlap between sizes. In most cases, your baby should be within the weight range for the size you are using. Please give us a call at 1-800-632-7435.

We're so sorry to learn our Platinum Protection diapers weren't as absorbent as you expected, and that your baby had redness on his skin. We hope he's feeling much better today. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they are safe for babies. We have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the diaper-making process, so we want to assure you that this isn’t something we expect. Size and fit are a huge part of finding the right diaper for your baby. As you know, babies come in all different shapes and sizes so diapers fit every baby differently. Because our diapers are organized by weight, a different size may help with absorbency and fit. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We're letting our team know you're unhappy with the design and scent of our diapers. So we can learn more and help you further, please call us at (888) 665-3257.