We're so sorry that some of your Luv Diaper tapes wouldn't work and kept falling off, Faby. We understand how frustrating this can be as parents. Our diapers undergo many quality checks, and we try our very best to ensure that each one reaches you in perfect condition. We're so sorry that wasn't the case with your recent purchase. The information you've provided is helpful, and we'll ensure it's shared with our Quality Assurance Team. If the tapes are not fastening as well as they should, popping open, or not re-fastening, the diaper may be too small around the waist. When fastened, the tapes should be in the middle of the picture strip on the front of the diaper. If the tapes will only go nearer the end of the strip, it may be time to move up to a larger size diaper. So we can help you find the best fit for your baby, please call us at (888) 665-3257 when you have a moment.

We are sorry that you are not satisfied with the leakage protection of Luvs diapers. To receive a pre-paid card for your purchase price, please send us the original receipt with the purchase price circled AND your name and address printed on the back to the following address within 45 days of your Luvs purchase. Please call 800-782-1293 for questions and for Terms & Conditions. Luvs Money Back Guarantee Dept. AR PO Box 1108 Grand Rapids, MN 55745-1108

We don't want you to switch! All we changed was the character and graphics, the ingredients haven't changed. I hope you decide to give us another try!