Based on your star rating, we would appreciate some detailed feedback so that we can help make this a better experience for you. We can be reached via email at reviews@lifetime.com.

We apologize your chair slat broke. The reason you are unable to purchase an individual slat is because we receive the parts pre-assembled. So, even if we needed a single slat, we would have to use the entire chair seat or chair back assembly to fix the chair. We know it is inconvenient, but unfortunately that is how this product has to be handled. We apologize again for the inconvenience.

We have replacement parts for all of our products, available through our customer service team. You can contact them by phone at 1-800-225-3865, or by email at customercare@lifetime.com. They are open weekdays from 7:00 am to 5:00 pm mountain standard time and Saturdays 9:00 am to 1:00 pm mountain standard time.

We're sorry that's happening. We do have replacement parts available through our customer service team. They can be reached at 800-225-3865 or by email at customercare@lifetime.com.