I waited a year to leave a review. I wanted to take the time to be sure everything was going to be ok. When making my decision based on reviews, I decided most happy people are probably not coming back to leave reviews. If that many people are unhappy, how could they possibly be still in business or Sams still selling a miserable product. Anyway, I live in Maine, and we survived -30-degree temperatures and everything. After about 2 months I had one cracked water pressure adjusting valve. I called the number in my instruction book explained what piece I was talking about, and they sent me two parts that it could've been free of charge, and I swapped it out myself. I then called and asked for that same part again just in case it happened in the winter, and they agreed and sent me another, but no problems afterwards. So here it is approaching my one-year mark on August 8th and we just love everything about this hot tub.

We purchased this everlasting spa & it was manufacture defective,it leaked in 3 places the Bluetooth was not functioning right, we had a guy come out to check it out and decided that we need to return it, we waited 2 months for the vendor to pick it up and they never contacted us, my husband decided to rent a truck with a trailer and called 4 guys to help us load it up on the trailer,and took it to our local Sam’s club in order for us to get our money back, I have at least 12 emails from sam’s representatives and they approved the return but was pending on the Vendor to arrange for the pick up, they never called me or email me to arrange for the pick up. Almost 9 thousand dollar was stuck at Sam’s. The manager in Surprise was very helpful and kept apologizing to my husband, we got our money back on the credit card after all the hassle and inconvenience and a lot of stress and headache and lots of phone calls. We are not recommending this Spa .

I have had the spa for over a year now and had a couple of problems after 3 months of owning the spa. I have called to get warranty work done, they had me take pictures, send an email of what the problem was, and it was a bit of a hassle but I did it anyway. I finally had a person call me to schedule repairs after 6 months of calling multiple times and said he didn't know how to fix it and he would be back in a week. Guess what I never saw or heard from him again. Called Strong Spa to see when the guy planned to come back as it had been about 3 or 4 months. I was given a free filter for my troubles lol, and was told they would send someone out. Here we are a year of owning the spa and still no word from anyone after multiple calls again. I have called and left messages before winter hit and never heard anything. Now summer is here and still no word, now my warranty is expired. guess they never had a warranty to begin with. If you are thinking about a spa don't go this route it's not worth it. Not sure what to do at this point. thought about calling my credit card company to see if I can take repercussions on that end. hope this was a fluke but highly doubt it.

first fill, 2 leaks 2nd fill another leak, 3rd fill s[till another leak, after 5th leak it leaked on the control unit and blew the 50A breaker, replaced ecu w/o fixin' leak, same problem, dryed out ecu took apart w/fall siliconed leak.we have to wait 2 days before use. 20 min. is our total time in this unit after having it for 2 months. $500 to remove wall and replace it. go figure !

So first I want to say that I was worried about purchasing the product based on some negative reviews that I read. Some people would claim the tub leaked or was full of issues.... But I’m happy to say that was not the case for me. Purchased the tub on sale, which was great. The shipping does take about 3 weeks longer than Sam’s Club estimated but that is only because the tubs are manufactured after the order is placed. The tub is shipped via third party carrier and I received about one days notice before the tub arrived. They were kind enough to take it to the top of my driveway. Once placed and installed, I couldn’t be happier with the product. Set up is simple, using a licensed electrician. No leaks or other defects were found. Already enjoying it for the summer!

The spa had a leak that was discovered immediately after filled with water after install. I notified the company for repair. I must tell you they don’t get in any hurry trying to help and it’s difficult to reach them as they don’t always answer the phone. It took almost a month for a service technician to come out. They saw a leak and advised they would come back after they ordered parts. A month later they came and completed the repair...or so I thought. After filling the spa with water for the second time, it was still leaking. I notified the service technician and they came out the next week. They’ve since said they are submitting an authorization to the manufacturer for an additional leak on the opposite side of the tub. I’ll be putting the third round of spa chemicals in the tub hopefully soon (assuming the second leak is the final one). I’m so frustrated with this product and their lackadaisical approach to fix a brand new item that obviously wasn’t checked well before leaving the factory!!!!

High quality. Very nice. No regrets. Got it on sale for $5999,00

Really love this spa it’s exactly what I expected.

I purchased the spa not to long ago and my wife and I are very happy so far. We've also had friends in it and also loved it as well . So far So good

So glad we held of to buy the best of the best. Love all the jets and lights! Still playing with the Bluetooth system. Seems to shut off periodically but may be because of notifications coming up on the phone. Overall 5 starts for sure.