Hello, this is Crystal with customer service. Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

Rob,<br />This is Denise with customer service. We are very sorry that your experience did not match your expectations. After reviewing your situation, we would like to send you a second replacement battery at no charge to you. <br />Please contact us at service&#64;eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Thank you.

Hello, this is Crystal with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. All of our products come with a one-year warranty and we are here and ready to help! Please contact us at service&#64;eproselect.com or call us at 1-888-858-9100.

We appreciate you taking the time to leave us a review. We are excited to learn that you are enjoying the vacuum and are very sorry that your experience did not match your expectations regarding the battery. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service&#64;eproselect.com to try to troubleshoot it further for you.<br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br />Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. You can purchase them with the following link https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid&#61;plp_product_1<br />Denise

Hello, this is Crystal with customer service. Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.

Hello Sandy, this is Denise with eProselect customer service. Thank you so much for taking the time to share your positive experience with us! We are glad to hear that you purchased this as a gift and that they are enjoying it! It is pretty easy to become a vacuuming addict with such a fun unit! Your feedback is valued and serves as motivation for us to continue delivering the best products and service!

Thanos,<br />Thank you for sharing your feedback. We would like the opportunity to investigate your feedback further and apologize for the issue you are having. Please contact us at service&#64;eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. <br /> <br />Denise

Janet,<br />We’re so sorry that your experience did not match your expectations. The cordless vacuum with the extension rod and motorized floor head is not equipped to lock and stand due to weight distribution. However, the wall mount is designed to have the fully assembled product connect securely to hang in the upright position. As for the battery, each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service&#64;eproselect.com to try to troubleshoot it further for you.<br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br />Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. You can purchase them with the following link https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid&#61;plp_product_1<br />Denise

Pat,<br />We are so grateful for your kind words. Thanks for taking the time to share your review. We are glad to hear that your experience and satisfaction has been met. <br />Denise

Mary,<br />We’re so sorry that your experience did not match your expectations. This is on us and appreciate you bringing this to our attention. We would like to make things right if you would please give us another chance. Please email service&#64;eproselect.com or call us at 1-888-858-9100 and we will work with you to resolve any issues. <br />Denise