We’re sorry to hear that your recent experience with DOT'S HOMESTYLE PRETZELS Original Seasoned Pretzel Twists didn’t meet your expectations, Lewis. Quality and consistency are incredibly important to us, and we understand how disappointing it can be when a favorite product doesn’t taste the way you remember. We’re committed to delivering snacks that our fans love, and your input helps us do just that. And your comments — along with others — have been shared accordingly. Thanks for reaching out, and we hope to have the chance to win back your trust.