Hi, Owen. Thank you for your feedback, and I’m really sorry to hear about your disappointment with the new recipe. At Hershey, we take quality and customer satisfaction very seriously, especially when it comes to beloved products like DOT'S HOMESTYLE PRETZELS Original Seasoned Pretzel Twists. We understand how important consistency and flavor are to our fans, and we’re actively listening to reviews like yours to ensure we’re delivering the best possible experience. Your insights could help guide future improvements.

We're sad to learn that this snack fell short of expectations, AJ. We will be sure that our Marketing Team receives your comments.