Defective-as others have stated, it has a lump in the middle. Bought it for my guest room. Contacted Sam's through chat to find how to complete a return. They just said I needed to talk to the store. Store said I could put it back in the box (which is impossible) or wrap it in plastic. Then I get to stuff it into my car (which it won't fit in) and drive it back. I also don't live near Sam's so this whole thing is incredibly inconvenient. I tried to upload a picture, but this app only gives me an error message.

With mostly good reviews, my husband and I thought we would save some money and get a decent mattress from Sam's vs overpriced ones elsewhere. Man, were we wrong! When we first tried it out we thought "this is nice". It was softer than the medium-firm description. But the more you lay there, the deeper you sink. You get sweaty it's so hot. And uncomfortable. We had a crick in our neck the first few nights we slept in it (notice "in" it, not on it, because you are in this thing!"). You sink so low as your head stays on your pillow that your neck is in a very awkward position. We added a topper that helped some, but the mattress still sinks and sucks out topper in with it. It stinks right in the middle. We both wind up in the middle in this hole every morning. It's like a nest. A nest made by some gigantic bird that thinks we are its babies. If you like to sit up on your bed to watch TV or read, you can forget it with this one. Your bottom sinks in as you sit there and your little legs hang on to the top to keep you from getting completely devoured by the mattress. Reminds me of an old episode of "The Twilight Zone" or "Tales From the Crypt", I can't remember which one, but the bed was eating people. I really do not want to go through the hassle of trying to return this bed, especially because there is no way to get it back in the box. I don't live near by my Sam's Club either. On top of this mattress ordeal, they charged me twice for another item and can't take care of giving me a simple refund over the phone. They want me to drive sixty-six miles round trip to do that. I am very disappointed in customer service right now.

I really wanted to love this mattress, but I don’t. I ordered it in early December 2025, and have slept on it for a month and a half now and I just hate it and really regret getting a memory foam mattress, and an ultra plush one at that. I cannot get comfortable. No matter how I lie, be on either side, my back, my stomach, kind of on my side and stomach, I cannot get truly comfortable. I can’t sleep well either on account and I think I’m averaging about two to four hours of sleep per night. Getting off of this bed is so difficult and I messed up my right knee getting up and down off this bed that I had to barrow a walker from my 90 year old neighbor (I just turned 48!) because my knee was so painful and strained and trying to give out on me from getting up and down off the mattress. My lower back and hips are also always extremely stiff and sore now after nearly two months of ‘sleeping’ on this mattress. I’m now going to lol for a hybrid mattress and spend yet more money to replace this one that I can’t enjoy.

First it did not raise to 12" . Almost 11". The mattress is super soft and it sucks you into it. When you try to get out it bottoms out to the frame. It's the most uncomfortable mattress to sleep on. Sam's should be ashamed to produce this type of product. It's true, you get what you pay for as we thought we would try it out as we bought another brand similar to this and it lasted about 6 years and was very comfortable but that was not the case with this one. Don't waste your time taking this one home because you will be returning it. I hope they let us return it!

This is a complete letdown. Bought a queen and two twins. All three of them have some weird bunched up sections on the tops. The twins expanded ok. The queen barely reached 10 1/2 inches. The sheets will not stay on at all because the bed is so thin and slippery. It is the most uncomfortable mattress ever. My body is in such pain. Dropped a load of money and disappointed.

The mattress is comfortable. I’m giving a rating of two stars because it wreaks of chemicals. It still smells just like it did the day it came out of the box and it’s been two months. The information pamphlet says it should stop smelling a few days after we unbox it. We have to air out the room daily.

this mattress is terrible. only expands to 10 inches. when you sit or lay on it, it goes down to 2 inches. then when you want to return, they'll send a fedx truck to get it, but then , you are with out a bed. so to try and fix the problem, i brought a 4 inch pillow top. more money down the tube. in short, its junk

Husband and I love this mattress. Let it completely fill before judging. It is a plush feel on top with a medium firm feel lower layer. No sinking in. We are both hard to please with mattresses and love this one. I am a side sleeper and hubby is a combo sleeper. Just works in all positions. Very comfortable! Way to go Sam's!

I purchased 2 Twin XL 12" medium mattresses to use with a King platform bed. While the mattresses expanded quickly, had no smell, and a perfect medium feel (not too soft/not too firm), they are not anywhere close to a Twin XL dimensions (38" x 80"). Within 15 minutes of unboxing, they each expanded to nearly 42" wide. Height only got to about 11" as well. 84" wide will not work on a 76 1/2" wide bed. I ordered online so they will be picked up, but it was a complete pain to have to plastic them up again for pick up.

Delivery from different locations took longer than initially projected. One box was overstuffed, as if it had been repackaged. After a few days they mattress was about 10.5 tall and 4 inches too wide at 42". They have been slept on 2 weeks and unpacked about a month. Still over 40" wide, making the 2 5-6 inches wider than a split king should be. Its risen a bot to almost 11", but still an inch short of 12" expected. It is plenty plush and not uncomfortable to sleep on but sheets and mattress pads were strained fitting over and likely why they measure narrower now. Not sure they'd stay compressed width wise with both off.