Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,402 ratings1,538 reviews
  1. 5 stars70% (2,369)
  2. 4 stars12% (420)
  3. 3 stars6% (212)
  4. 2 stars4% (127)
  5. 1 star8% (274)

Member photos

  • +79 images
Sort by |
Showing 31-40 of 1,538 reviews
Apr 11, 2021
Andrea
5 out of 5 stars review

Verified Purchase

It’s like sleeping on a cloud.

Have been hunting a mattress for years that would allow me to get a good nights sleep. So tired of waking up hurting and not rested. Have had trouble for years waking up because I just couldn’t rest. I don’t have that problem anymore. This is the absolute best mattress I’ve ever slept on.

Helpful?3EZQ70BELA8J13597063875
Aug 8, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

This bed is really great

I waited a month before posting a review just to ensure I gave myself plenty of time to get used to the mattress. I love it. It is so comfortable and I just feel my body relax every time I lay on it. My knees and hips no longer hurt when I wake in the morning -- I can only sleep on my side, so every day one or both would just ache all day. That hasn't happened since I purchased this bed. Excellent bed for the price and I'm really happy I purchased it.

Helpful?3EZQ70BELA8J13597063875
Jul 24, 2024
Aga
3 out of 5 stars review

Verified Purchase

Firm. Trust that this is Firm.

This isn't the medium-firm mattress that I was hoping for, but it still is a decent mattress. I'd consider it firm with a slight (very slight) "give". The give isn't enough to drop it down anywhere into the medium range, but it's enough to provide decent support to back sleepers. I wouldn't recommend for side sleeper--unless that person is thin with narrow frame/shoulders and/or loves a firm mattress. Even heavier family members don't get much sink. Sometimes mattresses like this will bottom-out. This one is just firm. The sides do not have too much support so if you're a sleeper who prefers a big more sinking feeling you may find yourself sleeping on the edges. Just be careful that you don't roll onto the floor! We didn't notice any off-gassing (which is both good because it's ready-to-go but also bad because it's rather suspect given the materials). Overall, this is a gem of a mattress given the price if you're seeking a firm memory foam. I'd probably consider more for a guest room or child's room. I purchased it for a main bedroom mattress but it got moved to the spare room which we use when we just want to stretch out or take a quick nap. This mattress has more of a "sleep on top" rather than cradle/sink-in feel so it just depends on your preference. I haven't had it long enough to see if it gets much softer over time. A steal for the price. But still not right for my nightly comfort preference. (I wonder if quality control is an issue if people are actually getting/experiencing a softer sleeping experience). Overall, an okay mattress. Great for the price.

Helpful?3EZQ70BELA8J13597063875
Jul 20, 2024
FloridaGirl48
5 out of 5 stars review

Verified Purchase

Thank You!!

Very Comfortable! I was a skeptical because it came in a "box" but this mattress is truly a great purchase! I ordered the firm king and it is just right! It has the right amount of firmness/softness (if you wlil). I am really enjoying it and so is my husband - who is very hard to please when it comes to mattresses! Thanks Sam's for a great affordable mattress!

Helpful?3EZQ70BELA8J13597063875
Apr 28, 2021
Scooby1124
1 out of 5 stars review

Verified Purchase

Poor Mattress

Mattress is made from cheap foam. Definitely not high density foam. Mattress sinks when laying on it and is not medium firm support- more like soft plush. Spend more money for a better quality mattress. Took this mattress back within 1 week of buying.

Helpful?3EZQ70BELA8J13597063875
Aug 9, 2024
smittycr
5 out of 5 stars review

Verified Purchase

Queen - Medium - ohhh so comfortable

This is a really nice mattress. It's the queen medium version. I was able to pick it up the same day I ordered it. As a person born the middle of last century, I was able to get the box out of the car and into the bedroom without too much trouble. Getting the box on the bed & the mattress out of the box was more challenging by myself. I was so tired after that, that I just went ahead & very very carefully cut thru the wrapping. The mattress popped right out & started expanding right away. It was easy to turn & position the mattress. As others mentioned, it does smell at first, I left my air filter for 3 days before I used it. As an asthmatic, I was just being cautious. I have the medium version and it is not overly soft, it is not as soft as what I used to have. I love it. There is just enough softness to be very comfortable and firm enough that I slept thru the night. I love it. I do have a fluffy mattress cover on it since I have an elderly cat that sleeps on the bed too. Getting in & out of the bed is easy & being able to easily scoot to the middle is really easy & nice. I would love to see how it was squished, rolled, wrapped & stuffed in the box. My only problem is getting rid of the old mattress.

Helpful?3EZQ70BELA8J13597063875
May 22, 2024
KDYAZ
5 out of 5 stars review

Verified Purchase

$300 mattress close second to my $3000 mattress!

Got this for my child’s first big kid bed. It’s super plush, very comfortable and almost puts my $3000 mattress to shame. I haven’t slept all night on it but did sneak a quick nap (unintentionally) and it was great! Definitely a steal when lining up against other brands and was able to take home the same day, didn’t have to wait for shipping from other brands.

Helpful?3EZQ70BELA8J13597063875
Sep 9, 2023
Amanda
1 out of 5 stars review

Verified Purchase

Had higher hopes

Bought this bed because of the mostly good reviews, but honestly none of them ever mentioned weight and how it felt for bigger people. Do NOT buy this bed if you’re overweight or on the bigger side. You’ll sink right into it. It’s not firm in the slightest for someone oversized, and you’ll have a hard time getting out of it. I started noticing it dent in the middle right away, which sucked for me cause I’m a stomach sleeper. Plan to return it as soon as I find a more suitable bed for myself.

Helpful?3EZQ70BELA8J13597063875
reply from Member's Mark

We are sorry to hear you are having issues with your mattress, Amanda. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned for a full refund anytime.

Oct 26, 2022
Alice
5 out of 5 stars review

Verified Purchase

Love the softness!

I love this mattress! It is so soft and comfortable. It came in a box and I was able to keep it in the box until I was ready to put it in place. Getting it out of the box and unsealed took a little bit of work doing it by myself, but with two people it shouldn’t be an issue.

Helpful?3EZQ70BELA8J13597063875
Oct 24, 2023
beth1104
1 out of 5 stars review

Verified Purchase

Way too soft and doesn't expand evenly.

This indicates is medium firm but is by far the softest mattress I've ever had. I need a much firmer one. It also had lumps from not evenly expanding. I need to return it. Unfortunately, since I picked up in store instead of ordering online, I need to return it to the store. (The store was extremely rude when I asked about options.) One gal on phone told me to 'just roll it back up'... guessing she doesn't understand how these work :)

Helpful?3EZQ70BELA8J13597063875
reply from Member's Mark Team

We are sorry to hear you are having issues with your mattress, Beth. The mattress should fully expand after about 48 hours. If it doesn't, we'd like to assist you further, please reach out to Member Support at (888) 301-0332, and we'll do our best to assist you. Also know it can be exchanged or returned anytime as part of the Member's Mark 100% Satisfaction Guarantee.