Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,402 ratings1,538 reviews
  1. 5 stars70% (2,369)
  2. 4 stars12% (420)
  3. 3 stars6% (212)
  4. 2 stars4% (127)
  5. 1 star8% (274)

Member photos

  • +79 images
Sort by |
Showing 271-280 of 1,538 reviews
Jun 25, 2020
Gabby
4 out of 5 stars review

Great comfort, but HOT

My husband and I have been using this mattress for the last 3 months. Compared to our old mattress, I love it! It’s great for relaxing and so nice to sit up and read/watch tv without getting uncomfortable. I do like sleeping on it, but I’d prefer it to be much more firmer. I was not sold on memory foam for this reason. My biggest complaint is that it says it has a cooling feature. We have a mattress cover on top, so not sure if that takes away from the coolness? My biggest issue is that we both wake up extremely hot. We like to sleep with the AC turned down, so if we forget to do that, we will wake up HOT and sweaty. Overall it’s a great mattress, but not sure if I’d purchase for myself again.

Helpful?3EZQ70BELA8J13597063875
Jul 11, 2023
Bdslim
3 out of 5 stars review

Good product, could be better

I have on one of these Eight months now .. Always had the 3000.00 Temprapeutic Mattress.. My temprapeutics usually lasts About four years, i'm a big guy I've owned 2. I have enjoyed this sams version as much as the expensive version.. I've seen people complain about the Smell , That's something you have to get use to with any memory foam mattress.. My only dislike, It has about a half inch topper that wrinkles up and there's nothing you can do about it . (temprapeutics have zippers) This is reason it's not getting the full five ... price value ,five stars.. Comfort level ,five stars..

Helpful?3EZQ70BELA8J13597063875
Oct 17, 2021
Happy Customer
5 out of 5 stars review

Very pleasantly surprised

I have had this mattress for a month and so far I really like it. It had a slight odor upon opening but I left the fan on as it fluffed up and the smell went away fairly quickly. It was not bothersome at all. I was used to a very firm mattress so this one was an adjustment but I actually like this one much better than any others I have tried. It is soft enough on top and firm enough underneath for good support. I have been sleeping better on this mattress than others I have tried or bought in the past. It is very reasonably priced and I am very happy with it. I highly recommend.

Helpful?3EZQ70BELA8J13597063875
Jun 9, 2025
JS
1 out of 5 stars review

Horrible customer service on a terrible mattress!

Bought this mattress in September 2024. By April, the mattress was sagging and uncomfortable. Tried to return, but was strung along until I gave up on returning. Do not buy this mattress!!! It will feel good for a few months, but it won’t go the distance. Wasting your money. Sam’s club really failed on quality and customer service! Won’t buy any big ticket items from them again.

Helpful?3EZQ70BELA8J13597063875
reply from Member's Mark Team

We are very sorry for the issue you have experienced with your mattress and the return process, JS. We'd like to assist you further, please contact Member Support at (888) 301-0332 and give them a chance to make this right for you.

Jun 25, 2021
LMart121
1 out of 5 stars review

WARM and WAY TOO Soft

I was very disappointed. This bed was warm and worse way too soft. It was so soft the sheets were constantly popping off. After calling Members Mark and trying it for almost two months this bed had to go back to the store. Check out the new Casper line… Im MUCH happier.

Helpful?3EZQ70BELA8J13597063875
Feb 9, 2023
Savannah
2 out of 5 stars review

Poorly marketed 10 INCH mattress

I had such high hopes for this mattress as I am a big time lover of the Members Mark brand.. however, this mattress did not prove its 4.5 star review. I tried to give it the benefit of the doubt despite seeing reviews about the mattress only inflating to 10 inches but that has proven true in my case as well. The edges of the mattress remained compressed and the cover fabric was loose due to the lack of foam inflation. Sadly I will be returning this mattress.

Helpful?3EZQ70BELA8J13597063875
May 28, 2022
Jeff P
3 out of 5 stars review

Verified Purchase

OK Mattress for the Price

This mattress was much softer than I thought it would be. When I lay down, I sink a little. I would not advise using a fluffy pillow with this mattress. Could be good if you sleep on your back but not your side or stomach. The edges have a lot of give so if you're not careful you could easily roll out onto the floor. It was easy to put on the bed. But make sure you don't break the plastic before placing it in the desire location. Once air hits, it expands. Also, I don't get as hot in this mattress as I did my other. Since I just have a car and not a truck, it was easy to transport. Just shove the box in my back seat.

Helpful?3EZQ70BELA8J13597063875
Jun 16, 2021
CharlieCrash111
5 out of 5 stars review

Verified Purchase

King vs queen totally different experience

We have 2 queens of this mattress and love them. We tried a queen first before buying a king size. Have been really disappointed in the king. The king size mattress is so soft and already has dents after 4 weeks of use. We used the queen for 8 months and didn’t have any of the issues we’re having with the king.

Helpful?3EZQ70BELA8J13597063875
Jan 31, 2024
Shannon
5 out of 5 stars review

Verified Purchase

Perfect!

This is way more comfortable than the old fashioned box spring and mattress. I was very impressed with the level of comfort and support. My son loves it- it really exceeded all of my expectations which were already pretty high based on reviews I had read prior. Great item for the price!

Helpful?3EZQ70BELA8J13597063875
Oct 15, 2024
Froggy44
5 out of 5 stars review

Verified Purchase

Bettthan a Sleep Number bed

We bought two of the XL Twin Firm mattresses. Before this purchase we had a sleep number bed. After20 years I still tossed and turned all night. With these new mattresses I placed a 1inch memory foam topper on them. I no longer toss and turn at night. So very comfortable on these mattresses. They came rolled and vacuum sealed in individual boxes. Never would have thought they would be this amazing. So glad we got them. Don't miss the sleep number at at.

Helpful?3EZQ70BELA8J13597063875