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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,330 ratings1,512 reviews
  1. 5 stars70% (2,315)
  2. 4 stars12% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (266)

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Showing 231-240 of 1,512 reviews
Oct 30, 2021
Aly
1 out of 5 stars review

Verified Purchase

I should’ve done my homework

It’s not at all what it’s described as. It does not feel cool at all as a matter of fact it gets pretty hot at night. Also it’s not very comfortable. I was told it expands a bit more as the 24 hrs hit well it’s still pretty thin and has this creases that stay once you lift it. When the mattress is set back to flat the creases remain on the mattress which in turn look like there’s something underneath the bedding once it’s made. Not to self go for the better brand even if it costs more

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Dec 17, 2023
Courtney
4 out of 5 stars review

Verified Purchase

Great mattress

This mattress is really nice! I love how easy set up was. It is comfortable I would say it is soft but firm. The only negative for us was the smell it has a strong chemical smell out of the box that has been hard to get rid of. But we left the window open so it can air out. As far as price & quality this has been a great purchase for us.

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Jan 31, 2024
Shannon
5 out of 5 stars review

Verified Purchase

Perfect!

This is way more comfortable than the old fashioned box spring and mattress. I was very impressed with the level of comfort and support. My son loves it- it really exceeded all of my expectations which were already pretty high based on reviews I had read prior. Great item for the price!

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Nov 28, 2024
DC
5 out of 5 stars review

Verified Purchase

Guest room comfort

Purchased for the guest room. I didn't use it myself, but a visiting family member was comfortable and slept well. It's a very thick mattress, so if you use it with a box and a standard bed frame it would be pretty high. I used it with a fold up metal bed frame and a thin mattress pad under it, no box and it was high. Set up was easy for the twin size. I was able to do it alone. The mattress fluffed up fully in a few seconds. I didn't notice any offensive odors, but it wouldn't hurt to let it air out a little before putting the sheets on to let the new foam bed smell dissipate.

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May 26, 2025
melissa
5 out of 5 stars review

Worth the price!

I've slept on it for 2 nights and taken one epic nap on our new matresses, and i LOVE them! Our 12 year old Icomfort mattress had given up. We had decided to get 2 twin xl's in hopes of getting an adjustable base in the future and the 2 twin xl's were actually $50 cheaper than just buying a full king size. I can move these 2 all by myself where our old matress was so heavy it really needed 4 people to move if you were to follow OSHA saftey standards due to the weight ;) We got the medium, i let them "air up" for a little over 24 hours and they had no issues or a bad smell. I was a bit nervous when they were delivered because one looked like it was trying to air up in the box, so i was scared of it being mishappened or damaged from a cut through the box or something, but had no problems. Not to firm not to soft. Being 2 twin xl, there is very little if any movement transfer. King size bedding fits on the 2 mattresses perfectly and keeps them together better than i thought it would. Being 2 mattresses together, they are a smidgen wider than our current bed frame, so if you have a frame that the matress sit in that may be a issue if you go the 2 twin xl to make a king route. I paid $327 total after taxes for both and they arrived in 2 days! I bought from Sam's so if we didn't like them we could take them back to the store if there was a issue, as this was the first time buying a mattress that i didn't get to test out first and i was nervous, lol. I figure even if these break down after a few years, i would still be happy with my purchase because I've wasted more money on way less before. For the price, they are totally worth it and with the return policy, no reason to not try them out. We got the medium, which is fine for us, but if you like a firmer matress get the firm one. I'm ordering one for our 16 year old son, who has never had an opinion on bed comfort because he could sleep on the floor and find it comfortable. But he laid on it and said he wanted one too! The price is great! Trust me we went mattress shopping and i think we laid on every major brand mattress on the market these days and I'm telling you, there are way worse (name brand) matresses for quadruple the price out there

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Sep 28, 2023
Dougyaz
5 out of 5 stars review

Verified Purchase

Ultimate Comfort

Ultimate comfort from a mattress that is delivered rolled up. I’ve purchased others, brand names, and nothing compares to this mattress. Priced right at about $200- for the twin size, I needed a mattress that would be on a platform without a box spring. This is the one, at 12 inches thick it has great comfort and support. You need to open it and let it air out from the factory smell, which only lasts about a day, also giving it time to fully expand. Great purchase, great quality, pleasant dreams!

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May 24, 2022
copswife Kaye
5 out of 5 stars review

Verified Purchase

A wonderful good nights sleep

We bought a new mattress for our new camper. Slept like a baby the first night, and I never sleep good the first night out. We were amazed. So when we got back home, we ordered another mattress for our bed. Coming in a few days and I cant wait! This is a happy camper!

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Jun 9, 2025
JS
1 out of 5 stars review

Horrible customer service on a terrible mattress!

Bought this mattress in September 2024. By April, the mattress was sagging and uncomfortable. Tried to return, but was strung along until I gave up on returning. Do not buy this mattress!!! It will feel good for a few months, but it won’t go the distance. Wasting your money. Sam’s club really failed on quality and customer service! Won’t buy any big ticket items from them again.

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reply from Member's Mark Team

We are very sorry for the issue you have experienced with your mattress and the return process, JS. We'd like to assist you further, please contact Member Support at (888) 301-0332 and give them a chance to make this right for you.

Oct 20, 2021
Buck
3 out of 5 stars review

Verified Purchase

Comfortable & Supportive, But Hot.

Mattress is Comfortable & Supportive for the money. There is better mattresses for more money but this was definitely better than the traditional spring mattress it was going to replace. Motion transfer was better than the spring mattress, but have sleep on better in hotel rooms. I natural sleep hot & this was a hot mattress. My fiancé normally sleeps cold, but she was also hot temperature wise. Already ordered more expensive mattress than has better reviews for cooling & will be returning soon. If it sleep cooler would be keeping.

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Dec 10, 2023
DOYLE
5 out of 5 stars review

Verified Purchase

My Comfort Zone!!!

I had a 5k high end name brand mattress I’d been sleeping on for years and then for the last few months I found I could not get comfortable on it no matter how I turned. I had slept on a full size of this mattress while recuperating from hip surgery and had found it extremely comfortable! So I decided to replace my expensive mattress for this one. Extremely smart decision! It is so comfortable! I do not have to constantly reposition.

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