We are sorry the package was damaged, GL. Please know if the contents are damaged, they can be exchanged or returned for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

We are sorry you didn't get the color you expected, Kelly. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned at any time for a full refund.

We appreciate your feedback, DAVID, and we will take adding a lid into consideration.

We're sorry to hear about your experience, JULISSA. We would like to remind you to 1) handle the pots and pans carefully and avoid damaging them when storing. 2) Avoid harsh cleaners. 3) Do not use metal utensil and objects with sharp hard edge. 4) Never dry-cook over high heat. 5) Stack cookware with a soft cloth or paper towel between layers to avoid scratching the ceramic coating. All Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned.

We appreciate your feedback, LORI, and suggest using oven mits when using high temperature settings as that will heat the handles.

We're sorry the cookware set did not meet your expectations. Regular maintenance is very essential to the cookware's longevity. Here are some tips to improve your set: 1) Weekly basic care: After cleaning and drying, apply a thin layer of cooking oil to the pan’s interior with a paper towel. Let it sit for 10 minutes, then wipe off excess oil. 2) Monthly deep seasoning: Thoroughly clean and dry the pan. Preheat over low heat for 1 minute, then turn off the heat. When the pan is warm at around 50℃, coat the entire interior with oil. Let it sit for 2-4 hours, then wipe away excess oil. Enhance non-stick performance through proper daily use, gentle cleaning and regular maintenance to protect the ceramic coating while forming a stable oil film. As a reminder, all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned.

We are sorry for your experience, Josh. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Here are some tips for you to maintain the nonstick performance: 1) Always cook on low to medium heat. 2) Avoid allowing the open fire to climb up to the pot body wall. 3) Avoid sudden temperature changes (thermal shock) on the cookware itself. Always let cookware cool down to room temperature before washing. For assistance with an exchange or return, contact the Member Support team at (888) 301-0332.