We are sorry to hear your pans are chipping, Virginia. Here are some tips for you to protect this set. 1) Always cook in LOW TO MEDIUM HEAT. 2) Always cool down to room temperature before washing. 3) Avoid sliding across the metal stovetops and place the pans carefully when storying and using. 4) When stacking the pots and pans, please always place a piece of paper towel or cookware protector between each other.

We are sorry for your experience, Mom Chef. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Here are a few more care tips: 1) Use it on low to medium heat consistently. 2) Prevent sudden temperature changes (thermal shock) on the cookware and lids. 3) Ensure it cools to room temperature before washing. 4) Hand washing recommended although dishwasher safe. If you are still unhappy you can return the set for a full refund with the Member's Mark 100% Satisfaction Guarantee.

Thank you for your feedback.About the maintaining ,we also have some tips on instruction manual, sometimes Thermal Shock may also cause the chipping and try to allow the cookware to cool to room temperature. But because of your review and feedback, our team has the opportunity to further look into areas that may require attention or improvement. Thank you.

We're are sorry to hear you've had a bad experience with the pans, Lucy. Please know you can exchange or return them for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need further assistance.

We are sorry for this experience with the cookware set, Cassidy. Here are some tips for you to protect this set. 1) Always use on low to medium heat. 2) Avoid cooking acidic food as possible. 3) Use a soft sponge or rag with warm water and neutral detergent to clean the surface and avoid abrasive cleaning tools. 4) Wash and dry quickly after use to avoid long-term contact with food residues and moisture. 5) Avoid sudden temperature change (Thermal Shock) on the cookware. As a reminder, all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime. Contact Member Support at (888) 301-0332 if you need assistance.