We appreciate your great rating, Donna, and we're sorry to hear you are unhappy with the handle color. If you are unhappy with the look, please know you can exchange the set anytime as part of the Member's Mark 100% Satisfaction Guarantee.

We are sorry to learn about your experience with the pans, Cheyanne. Please remember that all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned at any time. We also recommend letting these pans cool completely before washing to reduce warping and damage to the coating. Harsh detergents and abrasive cleaning pads will also damage coating.

We are sorry for this experience, Maria. To restore the performance of the non-stick surface, we recommend a deep cleaning method. This involves soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. To maintain the appearance and performance of the interior and exterior finish, we suggest: Using low to medium heat during cooking to prevent metal fatigue, warping, deformation, deterioration of the non-stick coating, chipping, and discoloration caused by high heat and thermal shock. Allow the cookware to cool down to room temperature before washing. Never use hard objectives onto the surface of cookware. Avoid exposing it to direct open flames. Please know you can return this set anytime as part of the Member’s Mark 100% Satisfaction Guarantee.

We appreciate your feedback and recommendation, Kennedy. To avoid the stain during daily use, please 1) Always use on low to medium heat and avoid the open flame climb up to the wall of the pots/pans. 2) Do not use metal utensil or utensil with hard edges. 3) If it is a slight stain, boil white vinegar and water in a 1:2 ratio over low heat for 10 minutes, or apply baking soda paste to the stained area, let it stand and then wipe it to prevent the pigment from solidifying. 4) If the outer wall is stained with oil and carbon black, it can be soaked in warm water with neutral detergent and then wiped with a soft cloth. Do not use hard objects such as steel wool balls to scrape, as this may scratch the outer wall coating or the stainless-steel material, causing a more serious staining in the future.

We're sorry the set did not meet your expectations, Dusty. Please know it can be exchanged or returned for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.