We're sorry the cookware set did not meet your expectations, Noel. Regular maintenance is very essential to the cookware's longevity. Here are some tips to improve your set: 1) Weekly basic care: After cleaning and drying, apply a thin layer of cooking oil to the pan’s interior with a paper towel. Let it sit for 10 minutes, then wipe off excess oil. 2) Monthly deep seasoning: Thoroughly clean and dry the pan. Preheat over low heat for 1 minute, then turn off the heat. When the pan is warm at around 50℃, coat the entire interior with oil. Let it sit for 2-4 hours, then wipe away excess oil. Enhance non-stick performance through proper daily use, gentle cleaning and regular maintenance to protect the ceramic coating while forming a stable oil film. As a reminder, all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned.

We're sorry to hear about your experience, SHARON. Seasoning creates a temporary oil layer that supplements the ceramic coating’s non-stick properties: 1) Wash the new cookware with warm, soapy water and rinse thoroughly to remove manufacturing residues. 2) Dry completely with a soft cloth. 3) Apply a thin layer of high-smoke-point oil (e.g., avocado oil, canola oil) to the interior surface using a paper towel. 4) Heat the cookware over medium-low heat for 2–3 minutes (avoid high heat, which can damage the ceramic). 5) Turn off the heat and let it cool completely. 6) Wipe off excess oil with a clean paper towel. Repeat this process 2–3 times. If you are still unhappy, please know they can be exchanged or returned with the Member's Mark 100% Satisfaction Guarantee.

We're sorry for this experience, Anderson. Please know the set can be returned for a full refund as part of the Member's Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.

We are sorry to hear about your experience, Susana. Here are some tips for you to maintain the superior nonstick performance and shining colors. Always cook in LOW TO MEDIUM HEAT. HAND WASHING RECOMMENDED though these are DISHWASHER SAFE. Always cool down to room temperature before hand washing. The use of high heat and a sudden temperature change (Thermal Shock) can cause metal fatigue, warping, deformation, non-stick deterioration, chipping, discoloration. However, a deep cleaning of the non-stick surface can help restore performance. Please remember all Member’s Mark items come with a 100% Satisfaction Guarantee and can be returned at any time.