We are sorry for your experience, Anna. Here are a few more tips for using ceramic cookware: 1. Cook on low to medium heat, always. Since aluminum provides excellent conductivity and delivers even heat distribution, high heat is unnecessary. The use of high heat can permanently discolor and reduce the durability of the cookware. 2. Selecting proper burner size, so heat touches the bottom of the cookware and does not climb up the side walls. 3. We recommend carefully placing pans on and off because sliding across metal stovetops may damage the cookware base. Please know all Member’s Mark items come with a 100% Satisfaction Guarantee and can be returned anytime for a full refund.

We are sorry to hear about your experience. To restore the performance of the non-stick surface, we suggest using a deep cleaning method. This involves soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. If you are still unhappy, please know you can exchange or return them as part of the Member's Mark 100% Satisfaction Guarantee.

We are sorry about your experience, Maria. We suggest seasoning to create a temporary oil layer that supplements the coating’s non-stick properties and extends the life of your set. 1) Wash the cookware with warm, soapy water and rinse thoroughly to remove all residues. 2) Dry completely with a soft cloth. 3) Apply a thin layer of high-smoke-point oil (e.g., avocado oil, canola oil) to the interior surface using a paper towel. 4) Heat the cookware over medium-low heat for 2–3 minutes (avoid high heat, which can damage the ceramic). 5) Turn off the heat and let it cool completely. 6) Wipe off excess oil with a clean paper towel. Repeat this process 2–3 times. If you are still unhappy you can return the set for a full refund with the Member’s Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.

We apologize for this experience, Bree. Seasoning your cookware can add a protective layer to help restore its non-stick properties. 1) Wash the cookware with warm, soapy water and rinse thoroughly to remove all residues. 2) Dry completely with a soft cloth. 3) Apply a thin layer of high-smoke-point oil (e.g., avocado oil, canola oil) to the interior surface using a paper towel. 4) Heat the cookware over medium-low heat for 2–3 minutes (avoid high heat, which can damage the ceramic). 5) Turn off the heat and let it cool completely. 6) Wipe off excess oil with a clean paper towel. Repeat this process 2–3 times. If you are still unhappy, you can return the set for a full refund as part of the Member's Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.