We're sorry to hear your cookware set arrived damaged, lay2, and we hope your return is hassle-free.

We are sorry for your experience with this pan set, Sam. Here are some tips for you to maintain the superior nonstick performance and bright colors. Always cook on LOW TO MEDIUM HEAT. HAND WASHING RECOMMENDED though these are DISHWASHER SAFE. Always cool the pans down to room temperature before hand washing. The use of high heat and a sudden temperature change can cause metal fatigue, warping, deformation, non-stick deterioration, chipping, discoloration. However, a deep cleaning of the non-stick surface can help restore performance. This may include soaking overnight in hot, soapy water and then thoroughly washing the surface the next morning. Please remember that all Member’s Mark items come with a 100% Satisfaction Guarantee and can be returned any time for a full refund.

We are sorry to hear about your experience, Ana, and thank you for following the care instruction. We have more tips for you to protect this set. 1) Always use low to medium heat. 2) Always cool down to room temperature before washing. 3) Do not use corrosive cleaning products such as bleach, acids, oven cleaners, etching, etc. they will seriously damage the non-stick coating and deteriorate the finish. 4) Avoid sudden temperature change (thermal shock) on the cookwares and lids. 5) Avoid hard objectives on the cookwares and lids. 6) Avoid sliding accross the stovetops and place it carefully on and off the stovetops. For more details, please refer to the instruction manual. If you are still unhappy, please know you can exchange or return the set anytime as part of the Member's Mark 100% Satisfaction Guarantee.

We are sorry for your experience with the set, Notrtherngirl15. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime. The handles will get hot when exposed to prolonged heat in the oven or if the heat on the stovetop is too hot. For your safety, we highly recommend using potholders or oven mitts when handling the lids, pots, and pans. Besides, we have some tips for you to protect this set. 1) Always use on low to medium heat. 2) Avoid sudden temperature change. Always cool down to room temperature before hand washing. 3) Do not use corrosive cleaning products such as bleach, acids, oven cleaners, etching, etc. they will seriously damage the non-stick coating and deteriorate the finish.

Thank you for the great review, Kim!

Thank you for the great feedback and rating, Ww21!