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Sam's Club
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,371 ratings1,529 reviews
  1. 5 stars69% (2,342)
  2. 4 stars12% (419)
  3. 3 stars6% (211)
  4. 2 stars4% (127)
  5. 1 star8% (272)

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Showing 571-580 of 1,529 reviews
May 26, 2021
Angel
3 out of 5 stars review

Lives up to the name

Had this mattress now for about 3days. It’s exactly what it states itself to be as a “hotel premier” mattress. Now let me explain. Have you ever been to a hotel and the beds are really soft, whether through years of use or the type of mattress it is? Well this is exactly that. Can I get into bed and knock out? Yessir! However in my case, I wake up with super back pains. I typically sleep on a firm bed due to the back pain I have from an old injury. Don’t believe the line of “medium firm” it’s more like “cloud soft” so keep that in mind. My review is neutral due to me being able to just fall asleep instantly which is something I don’t normally do. If you want the fluff this is for you, if you want something rock hard then don’t count on this to be it.

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Aug 18, 2024
Terri Craik
5 out of 5 stars review

Verified Purchase

My back pain is gone

It's so comfortable

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Feb 6, 2025
Janell
5 out of 5 stars review

Great Mattress

I was a little bit on the skeptical side that this was going to be a 12 inch mattress when it came in. But after we got it out of the box and set up it lives up to its brand and description 100%. This was a new bed for our son's room (twin ultra plush) and he loves it. Sleeps so much better than he did on the old spring mattress. I would definitely recommend this mattress, it is very comfortable and easy to set up once it's out of the box it will take shape in 5 to 10 minutes. I love how easy it was to handle compared to a box mattress, like night and day. I do suggest getting a mattress cover or pad for it if you are buying for younger children since it is foam on top and will soak up everything.

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May 9, 2020
Evanahutchison
5 out of 5 stars review

Holy Moly!

I bought this mattress after sleeping on a 1k Serta fancy all the bells and whistles and mattress for the last 5 years. I have never slept better in my life. It is a spiritual experience climbing into this bed every night. I have to fight off my children who try to climb in to our bed every night as well. It’s a neat lesson on physics too, during these homeschooling times.

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Jun 17, 2022
niki
1 out of 5 stars review

Way too soft and gets very warm

I feel like my bed never fully expanded, it’s supposed to be firm and it is the softest bed ever and not in a good way. I have tried to return but it is already is out of box in my apartment and I don’t know how to bring it back. Customer Support didn’t help me when I called :( help!

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Jan 3, 2022
DanL
1 out of 5 stars review

1-Day In, Not Impressed

This is the second foam style mattress that we have purchased. We have the King Serta 12" Sleep-To-Go mattress in our master bedroom, which we really like and have had for over two years (also purchased at Sam's). We wanted to save money on a mattress (queen) for a spare bedroom, so we went with the Members Mark brand this time. It was pulled out of the package yesterday early afternoon, but after about 8 hours of expanding, it still appeared very lumpy. The edges are not expanding much and the mattress appears to be closer to 8-9", not 12" as advertised. I opted to sleep on the new mattress last night to test it out. This morning when I woke up, I felt I was sunken half-way into the mattress. I'm 6' and 215lbs. I've never had any issues with other mattresses in the past. The mattress is VERY soft, nowhere as firm or supportive as our Serta. I will give the mattress another 24 hours before returning it or contacting customer service to get any issues resolved.

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Jan 10, 2022
RJandM
1 out of 5 stars review

Warped, bulging foam

We had this mattress less than 2 months and the foam warped and bulged and is sticking up inside the mattress. We are disappointed not only because we spent over $400 and the mattress lasted less than 2 months, but it would be entirely too difficult to return as it comes vacuum-packed in a bag/box and is quite heavy. Attaching pictures, although I'm not sure if you'll be able to see the warping. Buyer beware--this is a cheap item.

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Jun 14, 2025
TND
3 out of 5 stars review

Full, Firm Purchased

We purchased a full-size, firm mattress for our spare room in February. It's now June. I waited to leave a review, so I had plenty of time to try it out. It is definitely not firm. I sleep on it 5 nights a week. It's soft, and your body sinks. It might be firm for a child, but anyone over 100 pounds would not say it's firm. Would not recommend or buy again. .

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Oct 26, 2022
Shayne
1 out of 5 stars review

ZERO SUPPORT

This mattress claims to be medium/firm. 100% not the case. I should have read the reviews because it is way too soft. To make a long story short, this is the worst mattress I have ever bought. Please don’t make the same mistake I did and purchase this bag of feathers.

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Sep 6, 2020
Aaron
5 out of 5 stars review

Holy Crap!!!

I was a bit spectical at first about buying a Sam's Club (Member's Mark) branded mattress at such a low price. I've always had a Sealy, Serta or a Sterns & Foster. I figured that it wouldn't be any good. But I read the reviews and decided to give it a try and boy am I glad I did! This mattress is AWESOME!!! I've had two spinal disc surgeries about 4 years ago and finding a comfortable mattress, with the right support, has been a challenge to say the least. I've been sleeping on a $2,000 Sterns & Foster for the past 4 years that was supposed to be "top of the line" in comfort, but even that mattress doesn't come anywhere close the true comfort of this one. I purchased the Queen size at about 10 in the morning and even though on the Sam's Club website it recommends that you allow the mattress a full 48 hours to conform to it's full size, mine was fully conformed in a matter of a few hours. I was able to sleep on it that same night. It was the first fully restful night's sleep I've gotten since my surgeries. It's nice and plush, but not so soft that you sink into the middle of it. It's got just the right amount of firmness for that much needed support. I've always been a hot sleeper and I found this mattress keeps me at a cool level of comfort all night long. I don't think I can say anything else about it other than it's just a really good mattress, and for the price, you just can't beat it!

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