Hello there! We're sorry to hear that an earbud got lost so quickly. It’s definitely disappointing to lose your gear before you’ve even had the chance to fully enjoy the high-fidelity sound of your new Beats. We appreciate you bringing this to our attention. While we want every customer to have a seamless experience with their devices and accessories, we understand how disappointing it is when things don’t go as planned. The Beats Solo Buds are designed with magnets in the case to help snap them into place and keep them secure while charging. We’re sorry to hear yours didn't stay put as expected. We want to help improve your experience. Please reach out to us by filling out our self-service form with more details about this experience. https://www.att.com/get-support/ Thank you for proving us with your feedback and being part of our AT&T family.