Hi Carper,<br />We apologize for your experience with our Kolcraft Cloud Umbrella Stroller. We recommend waiting until your child has full head and neck control before placing them in the stroller seat. We hope this information helps!

Thank you for reviewing the Kolcraft Cloud Umbrella Stroller. You have mentioned some of our favorite features as well including how easy it is to assemble! Please contact customerservice@kolcraft.com with any more comments or questions.

Thank you for your purchase and for your review on the Kolcraft Cloud stroller. We are always excited about the feedback with receive on this stroller. We are happy to hear about your experience and thank you again for sharing. We are available, customerservice@kolcraft, for any additional insight or questions.

We are so sorry to hear that this product did not meet your expectations. We are continuously searching for ways to improve our products to meet our goal of offering the highest quality, safety, performance and value in the market. Please email our customer service department at consumerservice@kolcraft.com to remedy the issue. We look forward to speaking with you soon.

What a great review, thank you!