I bought this faucet and after a couple of months we started to have issues with the spout. The button to switch from stream to spray was not working very well. I contacted Vigo regarding the issue. Vigo was great in addressing the issue and shipped out a replacement spout immediately. This was a great example of a company taking care of its customers. I was very happy with the service and how quickly they took care of my concerns. The faucet looks great too!

I originally bought a similar design but cheap fixture from a big box home improvement store, and my plumber refused to install it (knowing it was only a matter of time before he would have to come back to replace it). Instead, I bought this beautiful Vigo fixture (which met my plumbers approval), and I'm so happy that I did! I wanted a faucet that looked high-end industrial, but would be appropriate for my kitchen - had to be able to fit under the cabinets, and suitable for home use (i.e. no fire-hose style scalding hot water). Most of the faucets I found were really one or the other - either a kitchen faucet trying to be industrial (but failing), or an actual industrial dish washing faucet (see previous comment about fire-hose scalding hot craziness). This faucet is the perfect balance between beauty and brawn. It's elegant, and clearly belongs in a home (not the back of a restaurant), but feels sturdy and has some serious water pressure to boot. After a few months the 'mixer' switch (toggle between spray and stream) started acting funny, and eventually it permanently wedged itself into a creative interpretation of semi-spray semi-stream. My handyman was determined to figure it out and removed the nozzle. He didn't figure it out. So we were left to contend with the unfettered glorious water pressure of this beautiful little beast. Although impressive, we needed another nozzle. Enter Christian and the Vigo guarantee - amazing! I emailed a generic 'customer service we promise we will read this account and totally get back to you' email address, and lo and behold, I got a response! Not only a response, a HELPFUL response! After explaining the situation, Christian sent me a brand new nozzle right away. Amazing! When I received the nozzle, apparently a very important gasket had also been removed by my handyman along with the old nozzle (guess how we figured that one out. Crazy strong water pressure + no gasket = unexpected shower). I emailed Christian again, and he advised that yes, there is supposed to be a gasket there, but that isn't something they typically replace - instead of leaving it at that unhelpful dead end, Christian sent me a photo of a very similar gasket so I could find something similar at the hardware store. I did, and now the faucet is back to working beautifully and easily toggles back and forth between spray and stream. The water pressure is also really easily adjustable (i.e. to turn it on just a little bit - something I clearly forgot when there wasn't a nozzle). I didn't give it five stars for two reasons which may or may not be important: 1) The nozzle mixer switch seems to be an issue for a lot of people. Don't know why, but at least there's stellar customer service 2) The arm doesn't swing. What does that mean? It means that when you 'unhook' the sprayer hose springy thing, and move it around (say, from left to right), the arm that normally holds the hose moves with you. I read a review before I bought it that mentions this and didn't think it would bother me, but I'll admit it's kind of annoying. Most of the other wanna-be wimpy faucets don't have this problem because the hose doesn't actually detach from the arm at all (LAME), but it would be nice for the arm thing to just stay over there while I go wash this thing over here. Anyways - can't go wrong. It's a beautiful fixture and we have been more than pleased with Vigo customer service!

Just installed in my kitchen remodel. This is my second faucet, first being in prior house. My son has had 2 in 2 different houses. Install is fairly routine. Looks great and not overpowering. I believe a must is removing the reducer, to resolve pressure issues. There is not much savings between 1.8 gpm and 2.2 gpm unless you like to leave the water running continuously. Would recommend and would buy again.

I have had my Vigo farm sink and faucet for over a year. I had an issue with the nozzle and they have replaced it free of charge and go above and beyond with the tech support and resolutions. Love my product. It catches everyone's eye that enters the kitchen and I get awesome raves. However, I cannot say enough regarding the customer support as it is amazing. I dealt with Christian and he has been so helpful.

This faucet is solid, heavy, looks great in our kitchen and worth the money. Our only concern or fault with this faucet is the retractable hose. It doesn’t always retract when extended and it gets annoying. For an expensive item like this we expected it to function at 100%. Other than this we love it.

I never write review but that said, this product warranted a review and since a kitchen faucet is so important (at least to me it is given how much you use it) I thought i should give this one a review. I have always been a loyal Kohler customer when it came to faucets. They have this "berry spray" technology which I absolutely love. I like a light spray when doing dishes so I can reduce splatter. That said, most faucets turn back to stream if you put the pressure on low enough. Not this one. It stays on spray no matter how low you turn the pressure. It is a solid faucet with good parts at a GREAT PRICE. I think it rivals my fave Kohler berry spray faucet that is 3x the price. Don't hesitate to buy.

We bought this because it was a perfect match to the idea of what we wanted for our new kitchen. We were looking at other sinks and faucets but did not want to spend over $300 on each item. We only paid just over $400 for the combination and it came with everything we needed to hook it up.

Great quality and craftsmanship, the faucet came very well packaged and it feels solid, we installed it about a month ago and so far we really LOVE it, no complains at all. Pros: - perfect size (similar industrial faucets are just too big, we needed something that could fit in our kitchen without hitting the cabinets above our sink. Yet, it does not feel small either, in our opinion just the perfect proportion for a regular-size kitchen sink. - love the spray function (very strong) and as many people mentioned, it's great that the faucet keeps the selected mode when turning on/off. - The soap dispenser is of the same high quality as the faucet itself, no cheap materials here neither... - Good price considering its quality and the other options out there, I would recommend to anyone looking for this style of faucet. Cons (mostly minor): - when installed in narrow cabinet (like ours), the weight attached to the cord (underneath the sink) can get a big stuck with the other lines, sometimes preventing the cord from self retracting easily... So far, just pushing a bit on the cord makes it go back in place, so nothing serious here (and probably also specific to our cabinet/narrow space available underneath). - The cord itself does not seem to pull out very far, perfect for our need since we only have a single sink, but some people with very large industrial sinks may need some more extension. So far, extremely please with our purchase! We hope it will last for a long time.

I've been waiting awhile for think to come in. I did tons of research and decided to go with Vigo. When I received it, they did not disappoint! Beautiful producut and works great. I'm remodeling my whole house and will be using Vigo in all the bathrooms! Great job Vigo!

We were looking specifically for a matte black finish on a kitchen faucet and had recently seen this particular style on a TV show recently. We are so happy that we bought this faucet - it is a showstopper and it has great features such as a spray and 360 degree turning radius.