Reported a problem, received a shipping label, packed and shipped a Sony camera that had a display problem. Camera was repaired and returned within a week !!

Adding the Square Trade to my camera purchase, was a very smart thing to do. We had a problem with the camera charging, I had forgot buying this protection, but when I doubled checked and found out I had this coverage, I was very happy. The service rep. was very friendly and took care of me without any problems. They were quick to send me my return label and within a few days of sending my camera, I received an email advising me they had received it and would be processing payment. All of this was done within a very short time. I will purchase this protection again when I can.