I'm so sorry you have not had a good experience. Please give us a call in customer service to see if we can make this right for you. We can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT). <img src="https://s3.amazonaws.com/stratos-logos/logos/LifetimeProducts.png" alt="LifetimeProducts" title="LifetimeProducts" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> <!--[if ReviewResponse]><![endif]-->

We are sorry to hear that you are not happy with your purchase. We would like to know more, please email us at reviews&#64;lifetime.com with more details so we can help.

Please reach out to our customer service team and we can troubleshoot the issue with you and see if we can figure out what is happening. They can be contacted through Live Chat on our website (lifetime.com) Monday-Friday, or over the phone Mondays, Tuesdays, and Thursdays at (800) 225-3865. They can also be reached by email at customercare@lifetime.com. Customer Service hours are from 7:00 am to 5:00 pm (MT).

Oh no! We are so sorry one of your slats cracked. Please contact our customer service team for a replacement slat at 800-225-3865 or by email at customercare&#64;lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).