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Sams Club
Sams Club
Customer reviews for Member's Mark Hotel Premier Luxury Bath Towel for
Member's Mark Hotel Premier Luxury Bath Towel
4.8 out of 5 stars
stars6,192 ratings2,298 reviews
  1. 5 stars86% (5,355)
  2. 4 stars8% (484)
  3. 3 stars3% (165)
  4. 2 stars1% (61)
  5. 1 star2% (127)

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Showing 521-530 of 2,298 reviews
Jan 8, 2018
J A
1 out of 5 stars review

Absolutely terrible towels!!

I purchased 4 towels (2 bath and 2 hand) in the blue Peacock color a few days ago. I laundered the towels before use, and after using the bath towel the first time, blue lint was everywhere.... on my skin, in my hair, on the sink, in the tub and on the bathroom floor. It was necessary for me to get back in the shower to wash off the abundance of lint that was all over me! So I laundered them again... now globs of blue lint are all over in my washer, dryer and on the towels. There are even places on these NEW towels that are unravelling at the seams. Putting them through another wash cycle made the lint problem worse. I contacted Sams Club customer service at the 888 number, and their help and remedy to me was, "return the towels to your local club." Gee, thanks for the help! Now I have a big mess to clean up because inferior quality towels were sold to me... I'm very disappointed with Sams Club over this situation!

Helpful?7316U03O1B4213595663947
Oct 17, 2020
Myron
1 out of 5 stars review

Won't stop shedding

I bought a set of these for everyday use. I washed them before using and got a lint catcher full of fuzz. Didn't think anything about it until I went to dry off and found myself and the tub covered in fuzz. Three more washings and they are still shedding. It sticks to the skin like glue! Definitely going back.

Helpful?7316U03O1B4213595663947
Feb 26, 2023
SavyinSavannah
1 out of 5 stars review

Terrible mess at first wash...

These towels made a mess of my laundry. The loose fibers were everywhere. Almost as if the tow els were disintegrating. Had to re-wash my other towels a couple of times to get off the debris left by these towels. I don't even know how they are still in one piece with as much fiber as they shed. Awful. Returning ASAP.

Helpful?7316U03O1B4213595663947
Oct 6, 2023
jk26
1 out of 5 stars review

Do not buy.

i bought these towels about 2 months ago and they suck. they do not absorb basically any water and they leave fluff and fuzz all over you. I have not washed them in fabric softener so that is not the problem. they also have a lot of pulls in them already, which is very disappointing. I bought towels from BJs years and years ago and they have been fantastic, i thought these would basically be the same thing but they are far from it.

Helpful?7316U03O1B4213595663947
reply from Member's Mark Team

We are sorry to hear about your experience with the towels, JK. Please know you can exchange or return them for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. You can also contact Member Support at (888) 301-0332 and they can assist you with obtaining a replacement.

Oct 7, 2019
towels suck
1 out of 5 stars review

meh

While the size is nice and they don’t fade, when you’re drying yourself off, they shed like CRAZY! I’ve washed it twice and it still sheds all over and I basically have to lint roll my body afterwards. So annoying. If I knew this I would’ve bought towels elsewhere.

Helpful?7316U03O1B4213595663947
Mar 1, 2018
HongKi
1 out of 5 stars review

Looked like cookie monster

Lets just say I almost looked cookie monster when I got done drying myself with this towel. I got the peacock color, which is pretty, but the towel doesn't stay together well and sheds A LOT A LOT. I have tried washing the towel twice already, and the same thing still happens.

Helpful?7316U03O1B4213595663947
Mar 9, 2023
Alma J
2 out of 5 stars review

Not the Same

These were my go to towels, tried and true. The only towels I’ve bought for several years. These were awesome but I needed to freshen up so I bought all new ones. This last batch has been TRASH! They rip to shreds in the washer. I couldn’t believe so I actually bought MORE and they did the same thing! That’s it! No more! Quality has changed!

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Feb 5, 2025
Connie
1 out of 5 stars review

Verified Purchase

But the towels, they are great

I purchased some towels then they went on sale and when I went to get a refund for them, they gave me a hassle and I shopped at every Saturday and I spent a lot of money there. That’s why they got a one because they don’t have good customer service skills.

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Nov 22, 2025
CC
1 out of 5 stars review

Won’t buy again

I had high hopes when I heard these were good. After 1 wash had 2 snags, after 2nd wash had about 20 snags that made the towel look like it was a ratty one from my childhood days. I washed it with my other towels and they have 0 snags. Even with the low price I wouldn’t buy these again.

Helpful?7316U03O1B4213595663947
Dec 17, 2020
Betty
5 out of 5 stars review

Verified Purchase

Buy these

Great towels!

Helpful?7316U03O1B4213595663947