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Customer reviews for Lenovo IdeaPad 5 15IIL05 15.6" FHD - Intel Core i7-1065G7 Processor - 8GB - DDR4 - 256GB SSD - Backlit Keyboard - 1 Year Warranty - Windows OS for
Lenovo IdeaPad 5 15IIL05 15.6" FHD - Intel Core i7-1065G7 Processor - 8GB - DDR4 - 256GB SSD - Backlit Keyboard - 1 Year Warranty - Windows OS
3.4 out of 5 stars
stars
19 ratings14 reviews
  1. 5 stars53% (10)
  2. 4 stars5% (1)
  3. 3 stars5% (1)
  4. 2 stars5% (1)
  5. 1 star32% (6)

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Showing 11-14 of 14 reviews
Oct 31, 2021
Reviewer name: Kellypine
1 out of 5 stars
1 out of 5 stars review

Defective plastic screen lining (bezzel)

I bought this laptop in April, and it's already physically falling apart. The plastic lining of the screen (bezzel for those of you in the know) is popping off, and the pressure is causing the whole screen to be lopsided. Apparently the warranty doesn't cover this because it's “physical damage.” It's estimated to be a $250 repair. My brother in law, an engineer, looked at it and saw that some bolts had popped out inside the hinge, leading to this. I have NEVER dropped my laptop and treat it like a baby. He says it's obvious from looking at it that it's a defect in the construction. Looked into this a bit and it seems others have had similar issues with Lenovo laptops. Incredibly disappointed with this purchase and will not be buying from Lenovo again. This shouldn't happen on a $750 laptop that I gently use. It shouldn't happen from just opening and closing the screen. It won't even close all the way now, so this seems likely to kill my battery eventually as well.

Review from lenovo.com
Helpful?63DVU8JQDXGK13594974015
Sep 20, 2021
Reviewer name: TheGovernor
1 out of 5 stars
1 out of 5 stars review

DO NOT BUY

The IdeaPad 5 is extremely annoying. It is extremely Sensitive, if I sign into email and bump the laptop it will shutdown the window that is open requiring me to sign in again. Where it really becomes an issue is when you are working on a Spreadsheet, Document, etc. and it shuts down what you are working on, its as if I touched the touchscreen but I didnt......extremely frustrating...........

Review from lenovo.com
Helpful?63DVU8JQDXGK13594974015
reply from Customer Service

Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please refer to our Technical Support at https://support.lenovo.com/us/en/. Very Respectfully, Adrian_Lenovo

Mar 13, 2023
Reviewer name: No Ienovo
1 out of 5 stars
1 out of 5 stars review

The hinge broke. Custom service was very rude

The lid couldn't be closed after a year of use. It had two years of warranty. Spent over 40 minutes to call custom service and was told that it was not covered!!! She hang off the phone and close the case without even mentioned it. I found from the website the case was closed. I had owned more than 6 Lenovo both for work and home use. Never will buy it again.

Review from lenovo.com
Helpful?63DVU8JQDXGK13594974015
Dec 13, 2021
Reviewer name: echh
3 out of 5 stars
3 out of 5 stars review

Space bar sticks, only 2 months old

I have had this laptop less than 2 months, and the space bar sticks so often that I have to constantly go back and put spaces between words. I wish I could toss it out a window.

Review from lenovo.com
Helpful?63DVU8JQDXGK13594974015
reply from Customer Service

Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please refer to our Technical Support at https://support.lenovo.com/us/en/. Very Respectfully, Adrian_Lenovo